Advanced Approval Management AI release notes
The ServiceNow® Advanced Approval Management AI application enables advanced approval users to manage quote approvals using natural language requests in Model Context Protocol (MCP)-compatible clients, without opening a ServiceNow instance. Advanced Approval Management AI is a new application in the Australia release.
About Advanced Approval Management AI
- Enable approval requesters and approvers to access quote approval information and perform approval actions directly from MCP-compatible clients.
- Use natural language in an MCP client to get details on quote approval status and perform tasks such as submitting approval requests or approving or rejecting approval requests.
See Advanced Approval Management AI for more information.
Activation and other requirements
- Activation information
Install Advanced Approval Management AI by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia
The ServiceNow® Advanced Approval Management AI application enables advanced approval users to manage quote approvals using natural language requests in Model Context Protocol (MCP)-compatible clients, without opening a ServiceNow instance. Advanced Approval Management AI is a new application in the Australia release.
What's new
- Using MCP tools as a requester
- As a requester, you can use the MCP client to:
- Get quote details
- Track approval status by viewing approval history for a quote
- Preview approval routing for a quote
- Add an ad-hoc approver
- Submit a quote for approval
- Recall an approval request for a quote
- Using MCP tools as an approver
- As an approver, you can use the MCP client to:
- Get quote details
- Track approval status by viewing approval history for a quote
- View pending approval requests
- Add an ad-hoc approver
- Approve or reject an approval request
Plugin information
- New plugins
-
The following plugin is new in Australia:
Advanced Approval Management AI (com.sn_adv_apr_mgmt_ai): MCP server tools for managing advanced approval requests by using natural language in the conversational interface of an MCP client.