Adoption Services release notes
The ServiceNow® Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Australia release.
About Adoption Services
Explore Dynamic Guidance within In-product help features of Adoption services as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms.
See Adoption services for more information.
Activation and other requirements
- Activation information
Adoption Services is a ServiceNow AI Platform feature that is active by default.
Accessibility and localization
- Accessibility information
- Guided Tours
- Guided Tours is enhanced with more accessibility features including:
- Descriptive page titles
- Keyboard assistance for suggesting required fields through screen reader
- Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes
August 2026
The ServiceNow® Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Australia release.
What's changed
- genai_admin role in Dynamic Guidance
- The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted.
Australia
The ServiceNow® Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Australia release.
What's new
- Using Dynamic Guidance
- Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow.
What's deprecated or removed
Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.