---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Skills

# ServiceNow Otto skills: Developer-oriented list {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto skills: Developer-oriented list

The ServiceNow AI Platform provides a comprehensive set of AI-powered skills designed to enhance developer productivity by automating previously manual tasks, complex business rules, and classification systems.
These skills span multiple areas of the development lifecycle, enabling developers to focus on data flow architecture and governance instead of repetitive logic.
This list categorizes Otto skills by function, helping experienced developers quickly identify AI capabilities relevant to their workflows.
Show full answer Show less  

## Application and Artifact Creation

* **App generation:** Automatically creates starter ServiceNow applications from natural language descriptions.
* **Catalog item generation:** Converts intent into service catalog items.
* **Experience and mobile card generation:** Produces UI components and mobile cards from prompts.
* **Demand, story, target, and planning item generation:** Supports conversational creation of demands, stories, targets, and planning items.

## Workflow, Flow, and Automation

* Generates and summarizes Workflow Studio flows using natural language and image-based inputs.
* Recommends flow components and playbook steps, and creates guided playbooks with or without images.
* Generates Integration Hub spokes, event handlers, and robotic process automation (RPA) bots.
* Assists with installing and configuring automation components via the LEAP installer.

## Code and Script Assistance

* Generates, edits, refactors, and autocompletes code from natural language prompts.
* Summarizes code, including client scripts, and manages visibility of Code Assist APIs.
* Generates data for new table columns to support development.

## Testing, Quality, and Risk

* Generates test cases based on expected behaviors.
* Explains risk factors in change requests and summarizes risk assessments and events.
* Evaluates security incident handling quality and recommends approvals based on record context.

## Summarization and Reading Compression

* Provides summaries for applications, records, documents, chats, emails, work notes, and sidebar discussions.
* Generates resolution notes, release notes, and recommended email responses to streamline communication.

## Case, Incident, and Service Operations

* Summarizes incidents and cases, assists with incident resolution, and analyzes sentiment.
* Recommends next steps and chat replies; generates responses to case activities.
* Summarizes work order tasks and public-sector cases.

## Knowledge and Content Intelligence

* Generates and optimizes knowledge base articles.
* Recommends relevant knowledge content and identifies potential knowledge gaps.

## Analytics and Data Exploration

* Enables natural-language exploration of analytics data and generates corresponding queries.
* Produces insights, follow-up analytical questions, and surfaces hidden insights.
* Exports dashboards and generates data visualizations and charts.

## Configuration, CMDB, and Architecture

* Summarizes configuration items and manages duplicates.
* Suggests service mapping candidates and analyzes architecture diagram changes.
* Generates business application insights and registers business applications and digital integrations.

## Security, Risk, and Compliance

* Generates correlation insights and performs post-incident analysis for security events.
* Creates and analyzes control objectives and summarizes regulatory alerts.
* Deduplicates vulnerability items and suggests remediation actions.

## Finance, Procurement, and Supply Chain

* Summarizes invoice, purchase order, procurement cases, and supplier records.
* Extracts structured data from invoices and summarizes negotiation and sourcing activities.

## Practical Benefits for ServiceNow Customers

By leveraging these developer-oriented Otto skills, ServiceNow customers can accelerate application development, improve automation workflows, enhance code quality, streamline testing and risk assessments, and optimize knowledge management. These AI capabilities reduce manual effort, improve accuracy, and enable developers to focus on higher-value tasks such as data flow design and governance, ultimately enhancing operational efficiency and innovation within ServiceNow environments.  
The ServiceNow AI Platform offers a range of skills that support efficiency in each development workflow.
If you're an experienced developer, this list can help you identify which tasks AI automates on your behalf. Each skill represents a previously manual task, a complex business rule, or a classification system that AI automates.
Architect the data flow and governance for these skills, rather than writing the repetitive logic they replace.

See [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for a complete list of ServiceNow Otto skills.

## Application and artifact creation {#vibe-coding-skills-list-2__application-artifact-creation}

{#vibe-coding-skills-list-2__table-app-artifact__entry__2}

| Skill | Description |
|-|-|
| App generation | Generates a starter ServiceNow application from a natural-language description. |
| Catalog item generation | Creates a service catalog item from intent. |
| Experience generation | Generates UI and experience components from a prompt. |
| Mobile card generation | Creates mobile UI cards for ServiceNow mobile experiences. |
| Create a demand | Creates demand records conversationally. |
| Story generation | Generates stories from higher-level planning items. |
| Target generation | Creates targets from planning or strategic context. |
| Write planning item | Generates planning items from text input. |
[Table 1. Application and artifact creation skills]

{#vibe-coding-skills-list-2__table-app-artifact}

## Workflow, flow, and automation {#vibe-coding-skills-list-2__workflow-flow-automation}

{#vibe-coding-skills-list-2__table-workflow__entry__2}

| Skill | Description |
|-|-|
| Flow generation | Builds Workflow Studio flows from natural-language requirements. |
| Flow generation with images | Builds flows using image-based context where supported. |
| Flow recommendations | Suggests next components while building a flow. |
| Flow summarization | Summarizes what an existing flow does. |
| Playbook generation | Creates guided playbooks for structured work. |
| Playbook generation with images | Creates playbooks enhanced with images. |
| Playbook recommendations | Recommends playbook steps or structure. |
| Spoke generation | Generates Integration Hub spokes for integrations. |
| Event handler generation | Creates event-handling logic from intent. |
| RPA bot generation | Generates robotic process automation bots. |
| LEAP installer | Assists with installing and configuring automation components. |
[Table 2. Workflow, flow, and automation skills]

{#vibe-coding-skills-list-2__table-workflow}

## Code and script assistance {#vibe-coding-skills-list-2__code-script-assistance}

{#vibe-coding-skills-list-2__table-code__entry__2}

| Skill | Description |
|-|-|
| Code Assist generation | Generates code from natural-language prompts. |
| Code Assist edit | Edits or refactors existing code. |
| Code Assist autocomplete | Provides inline code completion. |
| Code Assist summarization | Explains what a piece of code does. |
| Client script summarization | Summarizes client-side scripts. |
| Hide Code Assist API definition | Controls visibility of Code Assist APIs. |
| New column data generation | Generates data for newly added table columns. |
[Table 3. Code and script assistance skills]

{#vibe-coding-skills-list-2__table-code}

## Testing, quality, and risk {#vibe-coding-skills-list-2__testing-quality-risk}

{#vibe-coding-skills-list-2__table-testing__entry__2}

| Skill | Description |
|-|-|
| Test generation | Generates test cases from expected behavior. |
| Change request risk explanation | Explains risk factors in change requests. |
| Risk assessment summarization | Summarizes risk assessments. |
| Risk event summarization | Summarizes risk events. |
| Security incident quality assessment | Evaluates the quality of security incident handling. |
| Approval recommendation | Recommends approvals based on record context. |
[Table 4. Testing, quality, and risk skills]

{#vibe-coding-skills-list-2__table-testing}

## Summarization and reading compression {#vibe-coding-skills-list-2__summarization-reading-compression}

{#vibe-coding-skills-list-2__table-summarization__entry__2}

| Skill | Description |
|-|-|
| App summary generation | Summarizes an application's purpose and structure. |
| Complete record generation | Generates a full human-readable record summary. |
| Document summarization | Summarizes attached document content. |
| Docs summarization | Summarizes documentation content. |
| Doc generation | Generates documentation text. |
| Work notes analysis | Analyzes work notes and highlights key themes. |
| Sidebar discussion summarization | Summarizes sidebar discussions. |
| Chat summarization | Summarizes chat conversations. |
| Email recommendation | Generates recommended email responses. |
| Resolution notes generation | Generates resolution notes. |
| Release notes generation | Generates release notes. |
[Table 5. Summarization and reading compression skills]

{#vibe-coding-skills-list-2__table-summarization}

## Case, incident, and service operations {#vibe-coding-skills-list-2__case-incident-service-ops}

{#vibe-coding-skills-list-2__table-case-incident__entry__2}

| Skill | Description |
|-|-|
| Incident summarization | Summarizes incidents. |
| Incident assist | Assists with incident resolution. |
| Incident sentiment analysis | Analyzes sentiment in incidents. |
| Case summarization | Summarizes customer or employee cases. |
| Suggested steps generation | Recommends next actions. |
| Chat reply recommendation | Suggests chat replies. |
| Activity response generation | Generates responses to case activity. |
| Work order task summarization | Summarizes field service work order tasks. |
| Government case summarization | Summarizes public-sector cases. |
[Table 6. Case, incident, and service operations skills]

{#vibe-coding-skills-list-2__table-case-incident}

## Knowledge and content intelligence {#vibe-coding-skills-list-2__knowledge-content-intelligence}

{#vibe-coding-skills-list-2__table-knowledge__entry__2}

| Skill | Description |
|-|-|
| KB generation | Generates knowledge base (KB) articles. |
| Knowledge content recommendation | Recommends relevant knowledge content. |
| Article optimization | Improves quality and clarity of knowledge articles. |
| Potential knowledge gaps | Identifies missing knowledge content. |
[Table 7. Knowledge and content intelligence skills]

{#vibe-coding-skills-list-2__table-knowledge}

## Analytics and data exploration {#vibe-coding-skills-list-2__analytics-data-exploration}

{#vibe-coding-skills-list-2__table-analytics__entry__2}

| Skill | Description |
|-|-|
| Analytics exploration | Explores analytics data via natural language. |
| Exploration summarization | Summarizes analytics explorations. |
| Analytics query generation | Generates analytics queries from intent. |
| Analytics insight generation | Produces insights from analytics datasets. |
| Analytics follow-up generation | Generates follow-up analytical questions. |
| Analytics hidden insight generation | Surfaces non-obvious insights. |
| Dashboard and visualization export | Exports dashboards and visualizations. |
| Data visualization generation | Generates charts and visualizations. |
[Table 8. Analytics and data exploration skills]

{#vibe-coding-skills-list-2__table-analytics}

## Configuration, CMDB, and architecture {#vibe-coding-skills-list-2__configuration-cmdb-architecture}

{#vibe-coding-skills-list-2__table-cmdb__entry__2}

| Skill | Description |
|-|-|
| Configuration item (CI) summarization | Summarizes configuration items. |
| Manage duplicate CIs | Identifies and manages duplicate CIs. |
| Service mapping candidates | Suggests service mapping candidates. |
| Diagram change analysis | Analyzes changes in architecture diagrams. |
| Business application insights | Generates insights on business applications. |
| Register a business application | Creates business application records. |
| Register a digital integration | Registers digital integrations. |
[Table 9. Configuration, CMDB, and architecture skills]

{#vibe-coding-skills-list-2__table-cmdb}

## Security, risk, and compliance {#vibe-coding-skills-list-2__security-risk-compliance}

{#vibe-coding-skills-list-2__table-security__entry__2}

| Skill | Description |
|-|-|
| Correlation insights generation | Generates correlation insights for security incidents. |
| Post-incident analysis | Summarizes incidents after resolution. |
| Common control objective creation | Creates control objectives. |
| Control objective impact analyzer | Analyzes impact of control objectives. |
| Regulatory alert summarization | Summarizes regulatory alerts. |
| Vulnerable item deduplication | Deduplicates vulnerability items. |
| Suggest vulnerability solutions | Recommends remediation actions. |
[Table 10. Security, risk, and compliance skills]

{#vibe-coding-skills-list-2__table-security}

## Finance, procurement, and supply chain {#vibe-coding-skills-list-2__finance-procurement-supply-chain}

{#vibe-coding-skills-list-2__table-finance__entry__2}

| Skill | Description |
|-|-|
| Invoice case summarization | Summarizes invoice-related cases. |
| Invoice data extraction | Extracts structured data from invoices. |
| Purchase order summarization | Summarizes purchase orders. |
| Procurement case summarization | Summarizes procurement cases. |
| Supplier summarization | Summarizes supplier records. |
| Negotiation summarization | Summarizes sourcing and negotiation activity. |
[Table 11. Finance, procurement, and supply chain skills]

{#vibe-coding-skills-list-2__table-finance}