---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Onboard

# Onboarding for agentic development {#ariaid-title1}

Release version: Australia  
Updated June 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following checklist helps to ensure your environment is properly configured, that you understand the core tools and general guidelines, and that you adopt secure, compliant workflows. Whether you're new to ServiceNow or transitioning to agentic development, this resource will set you up for success.

## Agentic development access and setup {#vibe-coding-onboarding__section_qkr_xnz_mhc}

1. Ensure you have credentials for the development instance.
2. Confirm that you have the appropriate license for the tools you want to use, for example for Build Agent or ServiceNow Otto for Creator.  
   Note:  
   Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
3. Confirm that the plugins for the tools that you want to use are installed and activated. For more information, see the following topics:
   * [Install Build Agent](https://servicenow-prod.fluidtopics.net/EROeC9~Du7I~voFiDV8Z~w "For the Premium version of Build Agent, install the ServiceNow Otto for Creator application from the ServiceNow Store.")  
     Note:  
     You can also connect a supported MCP server to Build Agent, for example, to accelerate the conversion of Figma designs into enterprise-grade applications. For more information, see [MCP connections and Build Agent](https://servicenow-prod.fluidtopics.net/fyp9sEVcF_WfN6bg9btgKw "MCP connections enable Build Agent to access external tools and resources through standardized communication. Use these connections to integrate third-party applications like Figma for accelerated design-to-development workflows.").
   * [Install ServiceNow Otto for Creator](https://servicenow-prod.fluidtopics.net/iTOGDa69Fzf~Js75kfpm5g "Install the ServiceNow Otto for Creator application.")
   {#vibe-coding-onboarding__ul_htt_xht_yhc}
4. Install Developer Sandboxes, which is not required for agentic development but provides a helpful instance to experiment with development. For more information, see [Developer Sandboxes](https://servicenow-prod.fluidtopics.net/8n5o1hEPYqgl19r~ioAcOw "Developer Sandboxes provide admins and delegated developers the ability to request, access, and manage individual sandboxes on top of the same underlying development instance. Delegated developers can write and merge code and configuration changes without the risk of their changes getting overwritten on the instance mid-development.").

{#vibe-coding-onboarding__ol_kd4_znz_mhc}ServiceNow Studio and ServiceNow IDE are automatically available on every instance, so you don't need to confirm their installation.

## Prepare your development environment {#vibe-coding-onboarding__section_tn2_1qz_mhc}

1. Use Developer Sandboxes to allocate a sandbox for safe, isolated agentic development. For more information, see [Developer Sandboxes](https://servicenow-prod.fluidtopics.net/8n5o1hEPYqgl19r~ioAcOw "Developer Sandboxes provide admins and delegated developers the ability to request, access, and manage individual sandboxes on top of the same underlying development instance. Delegated developers can write and merge code and configuration changes without the risk of their changes getting overwritten on the instance mid-development.").
2. Validate compliance policies and security controls.
3. Enable Vault Console and Machine Identity Console for sensitive data protection and API governance.
{#vibe-coding-onboarding__ol_mkz_hqz_mhc}

## Learn core features {#vibe-coding-onboarding__section_asx_s3b_nhc}

1. Practice converting natural language prompts into apps using Build Agent.
2. If you're using ServiceNow Otto for Creator tools, familiarize yourself with the following:
   * Text-to-form/App scaffolding
   * Code explanation and refactoring, though Build Agent has a more robust implementation.
   {#vibe-coding-onboarding__ul_akj_bjb_nhc}
3. Explore multi-turn chat for iterative development through conversational prompting.

{#vibe-coding-onboarding__ol_fj3_z3b_nhc}Visit the [App Engine Academy playlist on YouTube](https://www.youtube.com/playlist?list=PLkGSnjw5y2U4Td38CczvfDKxhcOuwg4CC) for recordings of training sessions.

## Get familiar with general guidelines {#vibe-coding-onboarding__section_cbh_fjb_nhc}

See [General guidelines for agentic development](https://servicenow-prod.fluidtopics.net/lsD5x8bwI7Uoc8IYFaacKg "General guidelines for agentic development on the ServiceNow AI Platform cover prompt writing, context management, compliance validation, and development environment setup.") for more information.

## Engage with the development community {#vibe-coding-onboarding__section_sp2_njb_nhc}

Check out [ServiceNow Community](https://www.servicenow.com/community/) to connect with other developers and share ideas.