---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Agentic development on the ServiceNow AI Platform

# Agentic development on the ServiceNow AI Platform {#ariaid-title1}

Release version: Australia  
Updated August 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Agentic development on the ServiceNow AI Platform

The ServiceNow AI Platform enables accelerated development and enhancement of custom applications using generative and agentic AI capabilities.
This platform supports the complete application development lifecycle---from generating individual components to building full-stack applications via natural language conversations, significantly reducing development time from weeks to minutes.
It is designed to empower developers of all skill levels to create tailored solutions that fit unique organizational workflows.
Show full answer Show less  

## Key Features

* **Build Agent:** An autonomous AI agent that generates full-stack ServiceNow applications based on natural language descriptions within ServiceNow Studio or the ServiceNow IDE. Build Agent handles code generation, file organization, core logic, and UI components, and can enhance existing custom apps by creating in-app AI agents, skills, and workflows. All generated agents are centrally managed through AI Control Tower and deployed via standard update sets.
* **Agentic development and vibe coding:** An AI-driven approach allowing developers to build applications through conversational interactions with AI, facilitated by Build Agent on the platform.
* **ServiceNow Otto for Creator:** Provides generative and agentic AI tools for efficient application development, including app summary, flow, and UI generation. It incorporates Build Agent to create full applications ready for deployment using natural language conversations, primarily used in non-production development and testing phases.
* **ServiceNow Otto for App Engine:** Enables enhancement of custom applications with AI agents and skills accessible at runtime by application users. It offers Platform AI assets and tools like AI Skill Kit and AI Agent Studio for creating and modifying custom AI capabilities, mainly used during development and post-deployment to improve workflow efficiency.

## When and Where to Use AI Capabilities

ServiceNow Otto for Creator and ServiceNow Otto for App Engine are both used during custom application development, but serve different purposes:

* **ServiceNow Otto for Creator:** Used by developers and creators in non-production instances for rapid building, enhancing, and testing of applications and application elements before deployment to production.
* **ServiceNow Otto for App Engine:** Used in non-production for developing and customizing AI assets; after deployment, application users leverage these AI capabilities at runtime to streamline workflows and boost productivity.

## Practical Benefits for ServiceNow Customers

* Significantly speeds up application development through AI-powered automation and conversational coding.
* Enables developers at all levels to build and enhance applications tailored to specific organizational needs.
* Supports centralized governance and deployment of AI-generated components.
* Improves end-user efficiency by embedding AI agents and skills directly into custom applications.  
Build and enhance custom applications using the generative and agentic AI capabilities available on the ServiceNow AI Platform. The capabilities support every stage of development, from generating application components to vibe coding full-stack applications through natural language conversations.
Agentic development on the ServiceNow AI Platform accelerates application development from weeks to minutes, enabling developers of all skill levels to build solutions for their organization's unique workflows. The ServiceNow AI Platform has tools for each stage of application development, from generating flows, to agentically developing entire applications using Build Agent inside ServiceNow Studio or the ServiceNow IDE, and enhancing existing applications with AI skills and agentic workflows.

## Build Agent {#use-ai-capabilities-in-custom-apps__section_build_agent}

Build Agent is an autonomous AI agent that generates full-stack ServiceNow® applications from natural language descriptions. You describe the application you need in the chat panel in ServiceNow Studio or the ServiceNow IDE, and Build Agent generates the necessary code, organizes files, and manages both the core logic and user interface components. You can also ask it general questions about developing on the ServiceNow AI Platform.

Build Agent can enhance existing custom applications with agentic capabilities. It evaluates existing app context, such as tables, roles, business rules, and metadata, and generates in-app agents, skills, and
agentic workflows scoped to your application's data model. Generated agents are automatically registered in AI Control Tower for centralized governance, and all artifacts deploy through standard update sets.

For more information, see [Build Agent](https://servicenow-prod.fluidtopics.net/uPGWJkjDyp1tG_cmu3eF3Q "Use Build Agent, an autonomous AI agent, for creating and updating ServiceNow applications. You can also ask Build Agent general ServiceNow development questions.").

## Agentic development and vibe coding {#use-ai-capabilities-in-custom-apps__section_qs5_qbs_c3c}

Agentic development, or vibe coding, is an AI-driven approach to app development in which you build applications through conversations with AI. On the ServiceNow AI Platform, Build Agent makes agentic development possible.

For more information, see [Agentic development on the ServiceNow AI Platform](https://servicenow-prod.fluidtopics.net/rE8VIDifcGAvwl1gAWvWHg "Agentic development, or vibe coding, is an AI-driven approach to application development. Use agentic development and ServiceNow agentic-assisted app building tools to describe your goals in natural language, and have the ServiceNow AI Platform generate full-stack applications, workflows, and integrations. The ServiceNow AI Platform automatically incorporates governance into the app creation process.").

## ServiceNow Otto for Creator {#use-ai-capabilities-in-custom-apps__section_gsf_xwt_pfc}

ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient. You can use the generative AI skills available with ServiceNow Otto for Creator, such as app summary generation, flow generation, and UI generation. ServiceNow Otto for Creator also includes Build Agent, an autonomous AI agent that can develop full-stack applications ready for deployment through conversations using natural language.

For more information, see [ServiceNow Otto for Creator](https://servicenow-prod.fluidtopics.net/15AsQGvMBVjfUtiXes5skg "ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient.").

## ServiceNow Otto for App Engine {#use-ai-capabilities-in-custom-apps__section_c52_42n_pfc}

ServiceNow Otto for App Engine enables you to enhance custom applications with AI agents and skills that application users can use at runtime. With ServiceNow Otto for App Engine, you have access to Platform AI assets, such as Platform skills, AI agents, and agentic workflows, and the tools for developing custom AI assets using AI Skill Kit and AI Agent Studio.

For more information, see [ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/XTxq9l646XCT2V4uC_KqJA "Use ServiceNow Otto for App Engine to supercharge custom applications with AI agents and skills.").

## When and where to use AI capabilities {#use-ai-capabilities-in-custom-apps__section_hmj_3kn_pfc}

You can use both ServiceNow Otto for Creator and ServiceNow Otto for App Engine when developing custom applications.

ServiceNow Otto for Creator is primarily used when developing, enhancing, or testing custom applications in non-production instances. Creators and developers can use the ServiceNow Otto for Creator AI capabilities to quickly build applications and application elements, which are then deployed to production instances.

ServiceNow Otto for App Engine is also used when developing custom applications in non-production instances. Creators and developers can modify Platform AI assets, or they can create custom skills, AI agents, and agentic
workflows. Once the custom application is deployed to a production instance, application users can then use the AI assets to help streamline their workflows and improve efficiency.
{#use-ai-capabilities-in-custom-apps__table_pfs_w4n_pfc__entry__4}

| Persona | Benefit | Stage in the application life cycle | AI capability |
|-|-|-|-|
| Developer | Build and test applications and application elements quickly with generative and agentic AI capabilities. | Development, testing | [ServiceNow Otto for Creator](https://servicenow-prod.fluidtopics.net/15AsQGvMBVjfUtiXes5skg "ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient.") |
| Developer | Develop entire applications with Build Agent | Development, testing | [Build Agent](https://servicenow-prod.fluidtopics.net/uPGWJkjDyp1tG_cmu3eF3Q "Use Build Agent, an autonomous AI agent, for creating and updating ServiceNow applications. You can also ask Build Agent general ServiceNow development questions.") |
| Developer | Enhance custom applications with Now Assist AI assets, or build custom skills and agentic workflows. | Development, testing | [ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/XTxq9l646XCT2V4uC_KqJA "Use ServiceNow Otto for App Engine to supercharge custom applications with AI agents and skills.") |
| Requester, fulfiller, custom application user | Use AI assets in custom applications at runtime to help improve productivity and efficiency. | Release, post-release | [ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/XTxq9l646XCT2V4uC_KqJA "Use ServiceNow Otto for App Engine to supercharge custom applications with AI agents and skills.") |
[Table 1. When to use AI capabilities during the application development life cycle]

{#use-ai-capabilities-in-custom-apps__table_pfs_w4n_pfc}