--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # App summary generation # App summary generation {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of App Summary Generation The ServiceNow Otto for Creator application enables customers to generate AI-powered summaries of their applications with a single button click. These summaries can be copied directly to the app description or used to identify duplicate apps, streamlining app documentation and management within ServiceNow Studio. Show full answer Show less ## Key Features * **One-Click App Summary:** Quickly generate concise summaries of your applications using generative AI. * **Integration with ServiceNow Studio:** Summarize app contents directly within ServiceNow Studio for ease of use. * **Duplicate App Detection:** Use generated summaries to identify potential duplicate applications, improving app governance. * **Role-Based Access:** Specific roles are required to enable and use the app summary generation skill within the ServiceNow Otto for Creator application. * **Configurable Skill:** Enable the app summary generation skill to begin summarizing apps. ## Important Considerations * **Availability Restrictions:** Some AI features and model providers may not be available in certain regions or regulated environments, including customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, and other restricted environments. * **AI Limitations:** The AI-generated summaries may not always be fully accurate, complete, or appropriate. Customers should validate outputs carefully and maintain human oversight, especially in critical domains such as healthcare, finance, legal, or security. * **Data Processing and Privacy:** Data used by this application is transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) and handled under ServiceNow's compliance policies. Customers can opt out of data collection as described in the Now Assist Opt-Out page. * **Compliance:** Use of this application is subject to ServiceNow's AI Acceptable Use Policy, which customers must agree to and monitor for updates. ## Next Steps for Customers * Enable the app summary generation skill within the ServiceNow Otto for Creator application. * Use ServiceNow Studio to generate and review AI summaries of your apps. * Copy the generated summaries to app descriptions or use them to detect duplicate apps. * Verify role assignments to ensure proper access to the app summary generation features. * Regularly review ServiceNow's knowledge base articles for updates on feature availability and compliance requirements. Use the ServiceNow Otto for Creator application to use generative AI for summarizing an app. With a single button, ServiceNow Otto for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps. Figure 1. ServiceNow Otto app summary generation ## Get started {#sns-now-assist-app-summarize-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about summarizing apps](https://servicenow-prod.fluidtopics.net/BybALtSlwIZsjz6wFzCTHg "With the ServiceNow Otto for Creator application, you can generate a summary of an app. You can then copy the summary to the description for the app, and use it to check for duplicate apps.") | [ConfigureSet up app summary generation](https://servicenow-prod.fluidtopics.net/iVke9ouo_0l~McmHigRdyg "Enable the app summary generation skill in the ServiceNow Otto for Creator application so that you can get started with summarizing applications.") | | [UseGenerate a summary of your app](https://servicenow-prod.fluidtopics.net/6n~8Rrc0XfU2yvNgwp0lJQ "Generate a summary of your app using ServiceNow Otto for Creator in ServiceNow Studio. After reviewing the summary, you can use it as a description for your app.") | [ReferenceGet details about properties, roles, and more](https://servicenow-prod.fluidtopics.net/c6qMOX7Jqg_4Vjjkg0ZV0Q "The following roles are required for use with the ServiceNow Otto for Creator app summary generation skill.") | [ ] {#sns-now-assist-app-summarize-landing__table_wgj_xvj_12c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#sns-now-assist-app-summarize-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#sns-now-assist-app-summarize-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#sns-now-assist-app-summarize-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#sns-now-assist-app-summarize-landing__ul_j3b_4vd_wcc} ## Helpful resources {#sns-now-assist-app-summarize-landing__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : [ServiceNow Community](https://www.servicenow.com/community/now-assist/ct-p/now-assist) Support : ## AI limitations {#sns-now-assist-app-summarize-landing__section_hgn_gk1_v1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#sns-now-assist-app-summarize-landing__p_kv2_nfg_h1c} ## Data processing {#sns-now-assist-app-summarize-landing__section_jfs_xj1_v1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#sns-now-assist-app-summarize-landing__p_lv2_nfg_h1c} ## Data collection {#sns-now-assist-app-summarize-landing__section_n5z_jk1_v1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which App generation was utilized. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for app summary generation](https://servicenow-prod.fluidtopics.net/BybALtSlwIZsjz6wFzCTHg)** With the ServiceNow Otto for Creator application, you can generate a summary of an app. You can then copy the summary to the description for the app, and use it to check for duplicate apps. * **[Configuring ServiceNow Otto for app summary generation](https://servicenow-prod.fluidtopics.net/iVke9ouo_0l~McmHigRdyg)** Enable the app summary generation skill in the ServiceNow Otto for Creator application so that you can get started with summarizing applications. * **[Summarize the contents of an app in ServiceNow Studio](https://servicenow-prod.fluidtopics.net/6n~8Rrc0XfU2yvNgwp0lJQ)** Generate a summary of your app using ServiceNow Otto for Creator in ServiceNow Studio. After reviewing the summary, you can use it as a description for your app. * **[ServiceNow Otto for app summary generation reference](https://servicenow-prod.fluidtopics.net/c6qMOX7Jqg_4Vjjkg0ZV0Q)** The following roles are required for use with the ServiceNow Otto for Creator app summary generation skill.