---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# User personas

# App Engine ERP Rapid Deployment Packs user personas {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
App Engine ERP Rapid Deployment Packs define four core personas, each with distinct permissions, workflows, and responsibilities.
{#aes-erp-rdp-user-personas__table_hpz_zv3_sjc__entry__3}

| Persona | Primary responsibility | Typical users |
|-|-|-|
| Requestor | Create, update, deactivate, or bulk upload master data requests for assigned domains. | * Salesperson requesting a customer record * Finance team member requesting a cost center * Materials planner requesting a material |
| Enricher | Add supplementary data before governance review. | * Market intelligence analyst adding credit scores * Database administrator matching internal IDs |
| Governance user | Perform compliance and governance checks before approval. | * Compliance officer * Internal auditor * Regulatory affairs manager |
| Approver | Review fully prepared requests across all packs and make the final business decision. | * VP of Sales * CFO * VP of Finance * Manager approving new customers, materials, or financial transactions |
[Table 1. Personas and responsibilities]

{#aes-erp-rdp-user-personas__table_hpz_zv3_sjc}

## Persona assignment and permissions {#aes-erp-rdp-user-personas__section_xgz_1y3_sjc}

Administrators assign personas based on role and domain responsibilities. Domain access is independent. You might be a requestor for the Customer domain but an enricher for the Cost Center domain. The enricher, governance, and
approver personas typically don't have access to the Create New Request portal. They access only the requests that reach their workflow stage.