---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# MDM Orchestrator

# MDM Orchestrator Rapid Deployment Pack {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of MDM Orchestrator Rapid Deployment Pack

MDM Orchestrator is an App Engine ERP Rapid Deployment Pack designed to manage the complete life cycle of master data records within your ERP system.
It ensures consistent and accurate master data by acting as a centralized source of truth, consolidating data from various departments, correcting errors, and sharing updates efficiently.
Show full answer Show less  

## Key Features

* **Comprehensive Record Operations:** Supports create, update, deactivate, activate, and bulk upload processes across multiple business domains.
* **Integration Options:** Connects with target ERP systems using Integration Hub spokes or Zero Copy Connector for ERP, without writing directly to the ERP.
* **Deduplication:** Employs two levels of automatic deduplication (exact and fuzzy match) to minimize duplicate records before approvals.
* **Configurable Business Rules:** Transforms existing data governance policies into executable orchestration rules, reducing manual effort.
* **Domain-Aware Validation:** Verifies domain-specific field values such as country and currency codes to ensure data accuracy.
* **Automated Routing and Role-Based Access:** Routes records to the correct approvers and restricts user access by domain and request type via RBAC.
* **Workflow Agents:** Includes agents for accuracy assessment, business rule evaluation for auto-approval, deduplication checks, human review, and conversational assistance to approvers.
* **Configurable Domains:** Supports customizable domains like Bill of Materials, Business Partner, Cost Center, Customer, Location, and Material to align with your organizational needs.

## Workflow Process

The MDM Orchestrator workflow involves:

* Submission of new master data requests by users with controlled domain/request type access.
* Automated risk assessment and accuracy reporting based on historical data.
* Business rule evaluation to determine if requests qualify for auto-approval or require manual review.
* Deduplication checks flagging potential duplicates for human review.
* Human enrichment and governance approval steps supported by detailed AI-generated reports.
* Final approval through the Approval Hub, enhanced by conversational agent support for contextual information.
* Record creation in the ERP system via integration components after approval.

## Benefits for ServiceNow Customers

* Improved master data quality and consistency across your organization.
* Reduced manual governance overhead through automation and configurable business rules.
* Minimized risk of duplicate and inaccurate data entering your ERP system.
* Streamlined approval workflows with role-based controls and AI assistance.
* Flexible domain management tailored to your specific business needs.  
MDM Orchestrator, an App Engine ERP Rapid Deployment Pack, manages the full life cycle of master data records in your ERP system.

## Master Data Management basics {#aes-erp-rdp-mdm-orchestrator__section_pgf_fhb_gkc}

Master Data Management acts as the single source of truth so everyone in an organization uses the same correct information by:

* Gathering data from every department.
* Cleaning up mistakes such as spelling errors and duplicates.
* Storing the information centrally.
* Sharing updates.
Sharing updates.

## MDM Orchestrator capabilities {#aes-erp-rdp-mdm-orchestrator__section_s2z_svm_hjc}

MDM Orchestrator manages the steps before and after a master data management record is created in your ERP system. It covers the full range of record operations, such as create, update, deactivate, activate, and bulk upload
across multiple business domains.

Integration with the target ERP system requires either Integration Hub spokes or Zero Copy Connector for ERP.

## Key benefits {#aes-erp-rdp-mdm-orchestrator__section_qnr_vvm_hjc}

MDM Orchestrator provides the following benefits:

* Reduces duplicate records through two levels of deduplication (exact match and fuzzy match) applied automatically before a record reaches the approval stage.
* Converts existing data governance policy documents into configurable business rules within the orchestration, reducing manual governance overhead.
* Applies domain-aware validation, checking that records include the correct field values for the domain, such as country codes and currency codes.
* Routes records automatically to the appropriate person at each stage.
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## MDM Orchestrator workflow {#aes-erp-rdp-mdm-orchestrator__section_kvj_zvm_hjc}

The generic workflow proceeds through the following stages:

* A human requestor submits a new master data record request, selecting a domain and request type. Role-based access control (RBAC) restricts the domains and request types available to each user.
* The Accuracy Report Agent assesses the new request using historical trends and generates a risk report.
* The Knowledge to Execution Agent searches your knowledge base for applicable business rules and checks whether the record meets the criteria for auto-approval. Records that meet the criteria proceed without manual approval. Others are routed to a business approver.
* The Deduplication Agent checks the record against existing records in the system of truth, flagging potential duplicates for review.
* A human reviewer reads the record details and AI-generated accuracy reports and decides on enrichment and governance approval.
* The record moves to Approval Hub, where a human approver reviews it alongside all other pending approvals. The Conversational Agent is available to provide additional context about a pending request before the approver acts.
* After approval, MDM Orchestrator passes the record to your ERP integration layer, such as Integration Hub spokes or Zero Copy Connector for ERP, for creation in the target ERP system. MDM Orchestrator does not write directly to the ERP system.
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## Supported domains {#aes-erp-rdp-mdm-orchestrator__section_hcn_bwm_hjc}

Domains are configurable. You can add or remove domains to match your organization's requirements.

MDM Orchestrator supports the following domains:

* Bill of Materials
* Business Partner
* Cost Center
* Customer
* Location
* Material
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