--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # MDM Orchestrator dashboard # App Engine ERP MDM Orchestrator dashboard {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of App Engine ERP MDM Orchestrator dashboard The MDM Orchestrator dashboard in the App Engine ERP platform provides specialized views tailored for three user personas: requestor, enricher, and governance user. Each view offers relevant metrics, task tracking, and interfaces designed to streamline master data management processes based on user roles. Show full answer Show less ## Requestor View This view gives requestors an overview of their submitted requests and tools to create new ones. Key features include: * **Time period picker:** Filter dashboard charts by time range (e.g., last 30 days). * **Create New Request:** Opens the interface to submit new requests for accessible domains. * **Key point in time metrics:** Displays counts of requests needing attention, active, completed, approved, or submitted within the selected period. * **Requests Distribution:** Shows how requests are distributed by state. * **Request Type Distribution:** Categorizes requests by type such as create or activate. * **Submission Trend:** Charts request submissions over time. * **Recent Updates:** Lists recently created or updated requests with current status. * **Outcome Analysis:** Breaks down requests by approval, rejection, or in-progress status, further categorized by request type. * **Tabs:** "New request" for creating requests and "My requests" for filtering submitted requests. ## Enricher View The enricher view focuses on managing enrichment tasks, providing visibility into current workloads and SLA adherence: * **SLA Breaches in Next 24 Hours:** Highlights enrichment tasks at risk of exceeding SLA timelines soon. * **In-Progress Tasks in This Month:** Shows tasks currently being enriched. * **Request Type Overview:** Counts requests awaiting enrichment by type. * **State Overview:** Displays enrichment tasks by state (open, closed complete, etc.). * **Task Work Tabs:** "My Tasks" for ongoing enrichment work and "Completed Tasks" for finished tasks. * **My Team Recent Requests:** Lists all enrichment requests assigned to the enricher, with sorting and filtering options. ## Governance User View This view supports governance users by tracking governance review and compliance validation tasks: * **SLA Breaches in Next 24 Hours:** Identifies governance tasks nearing SLA breaches. * **In-Progress Tasks in This Month:** Tasks currently under governance review. * **Request Type Overview:** Number of requests awaiting governance review by type. * **State Overview:** Counts governance tasks by their current state. * **Task Work Tabs:** "My Tasks" for ongoing governance tasks and "Completed Tasks" for finished reviews. * **My Team Recent Requests:** Displays governance tasks assigned to the user, with filtering by type, status, and age. ## Key Benefits for ServiceNow Customers The MDM Orchestrator dashboard enables ServiceNow customers to efficiently monitor and manage master data workflows based on their role, ensuring compliance with SLAs and improving data quality. By providing role-specific insights and actionable task lists, it helps streamline request processing, enrichment, and governance activities within the ServiceNow platform. The MDM Orchestrator dashboard provides tailored views of workflows, requests, and actions for each persona: requestor, enricher, and governance. ## Requestor view of MDM Orchestrator dashboard {#aes-erp-rdp-mdm-orchestrator-dashboard__section_rp4_flj_sjc} The requestor view of the MDM Orchestrator dashboard provides an overview of submitted requests and an interface to create requests. {#aes-erp-rdp-mdm-orchestrator-dashboard__table_sym_3lj_sjc__entry__2} | Element | Description | |-|-| | Time period picker | Set the time period for dashboard charts, for example, last 30 days or all time. | | Create New Request | Select to open the New request tab and create a request. | | Key point in time metrics | Individual number charts that display requests that need attention, are active, are completed or approved, or were submitted in the set time period. | | Requests Distribution | The count of requests by state (for example, enrichment review or approved). | | Request Type Distribution | Requests categorized by type (for example, create or activate) for the set time period. | | Submission Trend | The number of request submissions for the set time period by date. | | Recent Updates | The most recently created or updated requests, with current state and key details. | | Outcome Analysis | The number of requests approved, rejected, and in progress, broken down by request type (for example, create or activate). | | New request tab | Create requests for the domains to which you have access. | | My requests tab | Filterable list of all requests you submitted. | [Table 1. Requestor view dashboard elements] {#aes-erp-rdp-mdm-orchestrator-dashboard__table_sym_3lj_sjc} ## Enricher view of MDM Orchestrator dashboard {#aes-erp-rdp-mdm-orchestrator-dashboard__section_ddv_flj_sjc} The enricher view of the MDM Orchestrator dashboard shows in progress and completed enrichment tasks. {#aes-erp-rdp-mdm-orchestrator-dashboard__table_zc3_jlj_sjc__entry__2} | Element | Description | |-|-| | SLA Breaches in Next 24 Hours | Enrichment tasks that will exceed the established SLA in the next 24 hours. | | In-Progress Tasks in This Month | Tasks currently undergoing enrichment. | | Request Type Overview | Number of requests awaiting enrichment categorized by type (for example, create or bulk upload). | | State Overview | The count of enrichment tasks by state (for example, open or closed complete). | | Task Work | The My Tasks tab lists enrichment tasks that are in progress. The Completed Tasks tab lists enrichment tasks that are done. | | My Team Recent Requests | All enrichment requests assigned to the enricher, sortable and filterable by type, status, and age. | [Table 2. Enricher view dashboard elements] {#aes-erp-rdp-mdm-orchestrator-dashboard__table_zc3_jlj_sjc} ## Governance user view of MDM Orchestrator dashboard {#aes-erp-rdp-mdm-orchestrator-dashboard__section_id1_glj_sjc} The governance user view of the MDM Orchestrator dashboard displays requests awaiting governance review and compliance validation. {#aes-erp-rdp-mdm-orchestrator-dashboard__table_ghz_hjj_sjc__entry__2} | Element | Description | |-|-| | SLA Breaches in Next 24 Hours | Governance tasks that will exceed the established SLA in the next 24 hours. | | In-Progress Tasks in This Month | Tasks currently undergoing governance review. | | Request Type Overview | Number of requests awaiting governance review categorized by type (for example, create or bulk upload). | | State Overview | The count of governance tasks by state (for example, open or closed complete). | | Task Work | The My Tasks tab lists governance tasks that are in progress. The Completed Tasks tab lists governance tasks that are done. | | My Team Recent Requests | All governance review tasks assigned to the governance reviewer, sortable and filterable by type, status, and age. | [Table 3. Governance user view dashboard elements] {#aes-erp-rdp-mdm-orchestrator-dashboard__table_ghz_hjj_sjc}