---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Deactivate or activate a master data record

# Deactivate or activate a master data record {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Submit a deactivation or activation request for an existing master data record.

## Before you begin

* Requestor access to the domain is required.
* The record must already exist in the system, either approved from an earlier create request or preloaded from your ERP system.
* Only records that have been approved are available for deactivation or activation.

{#aes-erp-rdp-deactivate-activate__ul_p11_kcl_xjc}

Role required: An MDM Orchestrator requestor role. (For more information, see [Roles used in App Engine ERP Rapid Deployment Packs](https://servicenow-prod.fluidtopics.net/cyinVbx9otLXW78zLeldtA#aes-erp-rdp-components-installed__section_rdr_3hf_yjc).)

## Procedure

1. Navigate to AllMDM OrchestratorMDM Requestor Portal.
2. Select + Create New Request.
3. If you have access to more than one domain, select a domain.  
   The domains available depend on your role. You may not see all of these domains. If you only have access to one domain, go to the next step.

   Customer
   :   Customer accounts for sales.

   Business Partner
   :   Supplier, vendor, or partner organizations.

   Material
   :   Inventory items, SKUs, or products.

   Cost Center
   :   Financial cost-allocation entities.

   Location
   :   Physical or geographic sites.

   Bill of Materials
   :   Product component hierarchies.
4. Select Deactivate/Activate.
5. Select Proceed.
6. Find the record to deactivate or activate and select the check box in the row.
7. Select Submit Deactivation or Submit Activation.  
8. Add a Batch Name.
9. **Optional:** Add Supporting Documents, such as an invoice or merger announcement.  
10. Select Proceed \& Submit.

## Result

The request is sent for approval.

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