---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Approve or reject requests in Approval Hub

# Approve or reject requests in Approval Hub {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
As an approver, review master data and journal entry requests in Approval Hub and approve or reject them.

## Before you begin

Role required: An MDM Orchestrator approval role. (For more information, see [Roles used in App Engine ERP Rapid Deployment Packs](https://servicenow-prod.fluidtopics.net/cyinVbx9otLXW78zLeldtA#aes-erp-rdp-components-installed__section_rdr_3hf_yjc).)

## About this task

Approval Hub is the unified interface where approvers review and decide on pending requests across all rapid deployment packs. For more information, see [Approval Hub Rapid Deployment Pack](https://servicenow-prod.fluidtopics.net/qiReDnIlIV5c3dHYBbKmiA "Approval Hub is the centralized interface where requests from MDM Orchestrator and journal entries converge for business approval. Approvers have one view of all pending actions, regardless of the originating rapid deployment pack.").

## Procedure

1. Navigate to AllMy Approvals HubMy Approvals.  
   The MDM Dashboard is displayed by default. Select ERP Dashboard or JE Dashboard (Journal Entry Dashboard) at any time. For details about the information on the dashboards, see [App Engine ERP Approval Hub dashboards](https://servicenow-prod.fluidtopics.net/fN9lPfSFTRZXKRbfLu6Hqg "The Approval Hub dashboards provide information and metrics about master data, ERP, and journal entry requests sent for approval. Approvers can review and decide on pending requests across all App Engine ERP Rapid Deployment Packs.").
2. **Optional:** Adjust the time frame (default is Last Month), by selecting the picker and choosing an option, such as last 7 days or all time.  
3. View information about MDM, ERP, and journal entry approvals.
4. Select the ERP requests, MDM requests, or JE requests icon.  

   Individual requests are displayed as tiles.
5. **Optional:** Filter the tiles as needed.  
   For example, filter the MDM requests to show only update requests or filter the journal entry requests to show only expense requests.
6. If you're ready to make a decision, select Accept or Reject on a request tile.  

   If you reject a request, you must enter a reason.
7. For more information, select a tile.  

   The request record contains the requestor details, the enrichment data, the governance review and compliance checks, and an activity timeline of all changes and approvals at each stage.
8. **Optional:** To gather more content before acting, select the virtual agent icon to use the conversational agent.  
   Ask questions using natural language about all, some, or one request. For example, ask which requests are pending, which have waited longest, or which are critical today. Approve and reject controls are available
   within the conversation.

9. **Optional:** Review the activity timeline.  
   Examine the history to see the changes made during enrichment (old value and new value), the governance comments, and the timestamps for each stage.
10. Accept or reject the request.  

    Accept
    :   The record is created or updated in the ERP system.

    Reject
    :   Provide a reason for rejection, such as missing documentation, a duplicate record, or incorrect information. The requestor receives a notification and can correct and resubmit the request.
{#aes-erp-rdp-approve-request__steps_ark_c2m_rjc}

## Result

After final approval, MDM Orchestrator hands the record off to your ERP integration layer, for example Integration Hub spokes or Zero Copy Connector for ERP, for creation in the target ERP system.

*[\>]: and then