---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Approval Hub

# Approval Hub Rapid Deployment Pack {#ariaid-title1}

Release version: Australia  
Updated August 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Approval Hub is the centralized interface where requests from MDM Orchestrator and journal entries converge for business approval. Approvers have one view of all pending actions, regardless of the originating rapid deployment
pack.

## Approval Hub role in the workflow {#aes-erp-rdp-approval-hub__what-it-is}

Approval Hub doesn't have its own request workflow. Every request created in MDM Orchestrator, such as a new customer or a bulk upload, and every journal entry passes through Approval Hub after enrichment and governance
review.

## Why Approval Hub matters {#aes-erp-rdp-approval-hub__why-it-matters}

In traditional systems, approvers move between multiple applications and approval queues and lose visibility into what is pending, stalled, or urgent. Approval Hub addresses these issues in the following ways:

* Consolidating all pending requests in a single interface.
* Displaying request metadata, such as domain, type, age, and priority, so approvers can quickly identify what needs action.
* Providing approve and reject controls without leaving the interface.
* Integrating a virtual agent to help prioritize work and identify requests that breach their service level agreement (SLA).
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## Approval Hub features {#aes-erp-rdp-approval-hub__features}

The Approval Hub interface includes:

* A dashboard showing pending requests grouped by domain, such as MDM and manual journal entry, with counts and status breakdowns.
* SLA breach indicators and in-progress task summaries.
* A consolidated list of all requests awaiting approval, sortable by domain, type, and priority.
* Virtual Agent integration to query pending items, identify stalled requests, and display prioritization suggestions.
* Inline approve and reject controls in the Virtual Agent conversation, so approvers can act without opening the record.

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