---
sourceDocument: Australia API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/api-reference

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# Usage limitations for Live Connect

# Usage limitations for Live Connect {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Live Connect imposes rate limits to ensure system stability and performance when querying ServiceNow data through ODBC and JDBC drivers.

## Live Connect query rate limit

Live Connect enforces a rate limit of 500 queries per hour per driver type (ODBC and JDBC) across all user accounts, and a 5-minute timeout for individual queries. These limits apply to all SQL queries that run through
both ODBC and JDBC drivers. The limits help maintain optimal instance performance while providing reliable data access for BI and analytics tools.

When planning your Business Intelligence (BI) tool integrations and report schedules, consider this rate limit to confirm your queries complete successfully without interruption. If your use case requires higher query volumes,
consider optimizing your queries to retrieve more data per request. Alternatively, spread queries across multiple user accounts (personal or service accounts) with appropriate access controls.