---
sourceDocument: Australia API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/api-reference

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# WSDL schema

# WSDL Schema with related records {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When a WSDL for the target Incident table is requested with an additional parameter of
hierarchical=true, the WSDL schema for the Insert
function will reflect available related records that may participate in the hierarchical data
payload.
For example, the insert portion of the schema of the incident table, when requested with
hierarchical=true displays its hierarchy as follows:

https://instance.service-now.com/incident.do?WSDL\&hierarchical=true
WSDL Schema

    <xsd:element name="insert">
      -- <xsd:complexType>
        -- <xsd:sequence>
            <xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="approval_history" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="business_stc" type="xsd:integer"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="calendar_stc" type="xsd:integer"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="caller_id" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="category" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="caused_by" type="xsd:string"/>

WSDL Schema Continued:

    <xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="work_notes" type="xsd:string"/>
            <xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
          -- <xsd:element minOccurs="0" name="u_custom_comments">
              -- <xsd:complexType>
                  -- <xsd:sequence>
                        <xsd:element maxOccurs="1" minOccurs="0" name="u_comment" type="xsd:string"/>
                        <xsd:element maxOccurs="1" minOccurs="0" name="u_comment_type" type="xsd:string"/>
                        <xsd:element maxOccurs="1" minOccurs="0" name="u_incident" type="xsd:string"/>
                      -- <xsd:element minOccurs="0" name="u_comment_items">
                          -- <xsd:complexType>
                              -- <xsd:sequence>
                                    <xsd:element maxOccurs="1" minOccurs="0" name="u_comment" type="xsd:string"/>
                                    <xsd:element maxOccurs="1" minOccurs="0" name="u_name" type="xsd:string"/>
                                    <xsd:element maxOccurs="1" minOccurs="0" name="u_value" type="xsd:string"/>
                                </xsd:sequence>
                            </xsd:complexType>
                        </xsd:element>
                    </xsd:sequence>
                </xsd:complexType>
            </xsd:element>
          </xsd:sequence>
        </xsd:complexType>
      </xsd:element>
    </xsd:sequence>
    </xsd:complexType>
    </xsd:element>