---
sourceDocument: Australia API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/api-reference

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# Web services

# Web services {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web
services.

## Inbound web services

Inbound web services allow you to access and modify ServiceNow data
using a client application.

* [REST APIs](https://servicenow-prod.fluidtopics.net/qh7RcF0RI6a~i9u3octdlg "REST (REpresentational State Transfer) is a simple stateless architecture that provides standards between computer systems on the web, making it easier for them to communicate with each other.")
* [Scripted REST APIs](https://servicenow-prod.fluidtopics.net/Zk3PxcZ0l8CqUYfw7mHiLg "The scripted REST API feature allows application developers to build custom web service APIs.")
* [Query record data using the GraphQL API framework](https://servicenow-prod.fluidtopics.net/7tVDZVXn06BC3tRjVePM~Q "Create a custom GraphQL API to query record data from a component or a third-party system.")
* [SOAP web service](https://servicenow-prod.fluidtopics.net/0AMLXmfsAQ_ywUmWRV0NEw "Simple Object Access Protocol (SOAP) is an XML-based protocol for accessing web services over HTTP.")
* [JSONv2 web service](https://servicenow-prod.fluidtopics.net/PC6Neexmc9iodtBSnlMpqg "The ability to describe sets of data in JSON format is a natural extension to the JavaScript language.")
* [RSS web service](https://servicenow-prod.fluidtopics.net/0YG8dtiaCIH5Oiec7kywQw "RSS (Rich Site Summary) is a format for delivering web-based information that changes regularly.")
* [Scripted SOAP web services](https://servicenow-prod.fluidtopics.net/RD3BeSZa0B_PcihO6IwtPw "Scripted SOAP web services allow a ServiceNow administrator to create custom SOAP web services.")
{#r_AvailableWebServices__ul_sf5_m21_br}

## Outbound web services

Outbound web services allow you to send SOAP and REST messages to external web service
providers.

* [Outbound SOAP web service](https://servicenow-prod.fluidtopics.net/1CACFR6TYsbZuZWJqzD7oQ "The SOAP Message module can be used to develop, prototype, and save outbound SOAP messages that can be reused in business rules and scripts.")
* [Outbound REST web service](https://servicenow-prod.fluidtopics.net/j2gtI22nkqvaSypVXvM9OA "ServiceNow outbound REST functionality allows you to retrieve, create, update, or delete data on a web services server that supports the REST architecture.")

{#r_AvailableWebServices__ul_a1b_p21_br}  
Note:  
ServiceNow has partnered with Boomi to deliver Boomi API Management, a cloud-based platform that enables customers to discover, manage, secure, and monetize their APIs. Boomi supports full lifecycle API management, including governance, analytics, and API security. {#r_AvailableWebServices__boomi-note-p1}

Boomi provides [documentation](https://help.boomi.com/docs/Atomsphere/API%20Management/api-links) though their own portal, and customers requesting support with Boomi API Management will contact the Boomi support through their standard channels.{#r_AvailableWebServices__boomi-note-p2}

To get started, see the Boomi API Management listing on the [ServiceNow® Store](https://store.servicenow.com/), which includes information about entitlements and required plugins, as well as a link to the [Boomi API Management documentation](https://help.boomi.com/docs/Atomsphere/API%20Management/api-links).{#r_AvailableWebServices__boomi-note-p3}
* **[Inbound web services](https://servicenow-prod.fluidtopics.net/elKIa_EaMxEGEFfssgGLlQ)**   
  You can use any of several web services to integrate with ServiceNow applications, including REST, SOAP, JSONv2, and RSS.
* **[Outbound web services](https://servicenow-prod.fluidtopics.net/mp859BRDH3R979doUyoiew)**   
  You can use any of several outbound web services to integrate with ServiceNow applications, including REST and SOAP.
* **[Additional integration resources](https://servicenow-prod.fluidtopics.net/Aw9PlfkBTjg1vx_95RAruQ)**   
  In addition to employing inbound and outbound web services to integrate with ServiceNow apps, other resources are available to you, such as scripted GraphQL, Javascript, and API developer guides.
* **[REST APIs](https://servicenow-prod.fluidtopics.net/qh7RcF0RI6a~i9u3octdlg)**   
  REST (REpresentational State Transfer) is a simple stateless architecture that provides standards between computer systems on the web, making it easier for them to communicate with each other.