--- sourceDocument: Australia API Reference sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/api-reference Release : - australia ft:locale : - en-US ft:publication_title : - Australia API Reference ft:clusterId : - crapiref bundleId : - crapiref workflow : - Creator --- # ServiceNow Otto for Code # ServiceNow Otto for Code {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Code ServiceNow Otto for Code is a generative AI-powered tool designed to assist developers by providing code suggestions. It aims to accelerate coding tasks and enhance productivity when scripting on the ServiceNow AI Platform. Show full answer Show less Note that availability is limited in certain data centers (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), restricted environments, and some geographic regions. Customers should verify availability for their specific environment and region. ## AI Limitations and Responsible Use Since the tool uses artificial intelligence and machine learning, the generated code suggestions may not always be accurate, complete, or appropriate for all use cases. Customers are responsible for thoroughly testing and evaluating outputs, applying human oversight, and avoiding sole reliance on AI-generated code, especially in critical areas such as healthcare, finance, legal, security, and infrastructure. Users must comply with ServiceNow's AI Acceptable Use Policy, which may be updated over time. ## Data Processing and Collection To operate, the tool transfers data from customer instances to a centralized ServiceNow environment, which may reside in a different region or leverage third-party cloud providers like Microsoft Azure. Data handling follows ServiceNow's internal policies and compliance standards. ServiceNow collects inputs, outputs, and edits related to code generation to improve its AI models and products. Customers have the option to opt out of future data collection via the Now Assist Opt-Out page. ## Support and Troubleshooting * ServiceNow Community forums provide peer support. * The Known Error Portal offers articles for common issues. * Customer Service and Support is available for direct assistance. ServiceNow® ServiceNow Otto for Code is a generative AI-powered tool that assists you by providing code suggestions. It accelerates the coding tasks and boosts productivity when scripting on the ServiceNow AI Platform. ## Get started {#now-assist-code-landing__section_hzc_23p_vyb} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## Troubleshoot and get help {#now-assist-code-landing__section_nzc_23p_vyb} * [ServiceNow Community](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-code-landing__ul_ozc_23p_vyb} ## AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-code-landing__p_kv2_nfg_h1c} ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-code-landing__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).