---
sourceDocument: Australia API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/api-reference

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# NowServiceError class - Android

# NowServiceError class - Android {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The NowServiceError sealed class that returns NowSDK
errors.  
{#NowServiceErrorAndroidAPI__table_vx2_klw_5pb__entry__3}

| Name | Type | Description |
|-|-|-|
| cause | [Throwable](https://kotlinlang.org/api/latest/jvm/stdlib/kotlin/-throwable/) | Cause of the error. |
| message | String | Message that contains the error details to display to the user. |
[Table 1. Properties]

{#NowServiceErrorAndroidAPI__table_vx2_klw_5pb}  
{#NowServiceErrorAndroidAPI__table_hr4_4tb_qgc__entry__2}

| Type | Description |
|-|-|
| SDKNotConfigured | The NowSDK was not configured. [`NowSDK.configure()`](https://servicenow-prod.fluidtopics.net/VvdHJTTJq83GrkHYyDdGOg#NowSDK-configure_O_O "Configures the NowSDK for use.") was not called before creating the service. |
| ServiceConfigurationInvalid | The NowSDK was configured with invalid setting, such as a malformed instance URL. |
| ServiceDisabled | The associated service is turned off. If returned by [NowVoiceSDK - makeVoiceService(instanceURL: URL)](https://servicenow-prod.fluidtopics.net/Y5cEntbqq7WxFM~uZUrQKg#NVoiceSDK-makeVoiceService_S "Creates a NowVoiceService instance for the specified ServiceNow instance. This is a suspend function."), voice is turned off on the instance. To use NowVoice, `sdk.voice.enabled` must be `true`. |
| ServiceSettingsInvalid | Unable to process the service settings. If returned by [NowVoiceSDK - makeVoiceService(instanceURL: URL)](https://servicenow-prod.fluidtopics.net/Y5cEntbqq7WxFM~uZUrQKg#NVoiceSDK-makeVoiceService_S "Creates a NowVoiceService instance for the specified ServiceNow instance. This is a suspend function."), the `sdk.voice.enabled` key is missing from the instance settings. |
| ServiceSettingsNotFound | The instance doesn't have `sdk.voice` settings configured. |
| ServiceSettingsRetrievalFailed | A network or authentication error occurred. Unable to retrieve the NowSDK service settings from the ServiceNow instance. |
[Table 2. Errors returned by NowSDK feature services]

{#NowServiceErrorAndroidAPI__table_hr4_4tb_qgc}