---
sourceDocument: Australia API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/api-reference

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# API reference

# API reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of API reference

This API reference provides guidance on using various ServiceNow APIs to customize and extend the functionality of the ServiceNow AI Platform.
It covers client-side, server-side, mobile, REST, and UI Builder APIs, enabling you to tailor the platform behavior, build applications, and integrate features across web, mobile, and backend environments.
Show full answer Show less  

## Client APIs

Client-side JavaScript APIs control how the AI Platform functions and is displayed in web browsers. These APIs are used in client scripts and UI policy scripts to add common functionality, such as:

* Calling server-side code from client scripts using **GlideAjax**
* Customizing forms with the **GlideForm API**

## Client Next Experience

APIs designed to work within the Next Experience UI Framework to control platform behavior and presentation in modern UI experiences.

## Client Mobile and Mobile SDK

**Cabrillo JS** is the client-side JavaScript API for native ServiceNow AI Platform mobile apps, granting access to native device capabilities and mobile UI elements.

The **Mobile SDK** extends this by allowing you to build standalone Android and iOS apps that leverage the AI Platform, including capabilities to:

* Access data via public or custom REST APIs
* Embed Virtual Agent and NowVoice for AI-powered voice interaction
* Track custom analytics events
* Attach documents to records
* Load web pages within the app using native web views or Cabrillo
* Implement simple authentication with JSON Web Tokens
* Send push notifications

## Server APIs

Server-side JavaScript APIs allow you to modify or build applications using business rules, script includes, and other server scripts. APIs are scoped for scoped applications or global for legacy ones. Key capabilities include:

* CRUD operations on records with **GlideRecord** or **GlideQuery**
* Accessing system and session information via **GlideSystem**
* Triggering flows and actions with **FlowAPI**

## REST APIs

REST APIs enable external access and updates to data on the AI Platform. You can discover standard APIs using the REST API Explorer or create custom ones with Scripted REST APIs. Authentication supports Basic Authentication and OAuth 2.0. Common APIs include:

* **Attachment API** for file uploads and queries
* **Email API** to send and receive messages
* **Table API** for CRUD operations on tables

## UI Builder APIs

Used when developing client scripts within the UI Builder. These scripts respond to user interactions (e.g., button clicks) or lifecycle events (e.g., data broker execution), enabling dynamic and interactive page behavior.  
Use ServiceNow APIs to change functionality and add features on the ServiceNow AI Platform.

|-|-|-|-|
| [Client Control how the ServiceNow AI Platform functions and is displayed within the web browser.](https://servicenow-prod.fluidtopics.net/rGOyqg_Arbld9Rga3qqRFQ "Use client-side JavaScript APIs to control aspects of how ServiceNow AI Platform is displayed and functions within the web browser. This reference lists available classes and methods along with parameters, descriptions, and examples to help control the end-user experience.") | [Client Next Experience Control how the ServiceNow AI Platform functions and is displayed within the web browser in the Next Experience UI Framework.](https://servicenow-prod.fluidtopics.net/JmUj~HucoZlr6lIYRAY_og "This reference contains Glide client-side JavaScript APIs with options and compatibility in Configurable Workspace in the Next Experience UI. You can use the classes and methods along with parameters, descriptions, and examples to help control the end-user experience.") | [Client mobile Build custom mobile experiences inside of ServiceNow AI Platform native mobile apps.](https://servicenow-prod.fluidtopics.net/LiBtMC3arPU78DTXwujFEg "Use Cabrillo JS to build custom mobile experiences inside of ServiceNow AI Platform native mobile apps.") | [Mobile SDK Leverage the ServiceNow AI Platform within standalone Android and iOS apps.](https://servicenow-prod.fluidtopics.net/0GyfzNZVMWH6uLYyrTSisQ "Use the ServiceNow Mobile SDK to leverage the functionality and resources of the ServiceNow platform within your standalone mobile Android and iOS applications.") |
| [Server Build and update applications.](https://servicenow-prod.fluidtopics.net/BEoSM3ygWLP99GqH7uS0LQ "Use server APIs in scripts to change the functionality of applications, or when you create new applications.") | [REST Access and update data.](https://servicenow-prod.fluidtopics.net/Aj0gBOdaW8xujXOUI7LWiQ "Use REST interfaces to access data on your instance.") | [UI Builder Build client scripts in UI Builder.](https://servicenow-prod.fluidtopics.net/bIye7AOIDrM50~Nop2Quzw "Use UI Builder (UIB) APIs in UIB client applications.") | [Browse APIs by product Find APIs to use with your ServiceNow products.](https://servicenow-prod.fluidtopics.net/Gb9wqYjoZePgJ3GRo3EqKg "Find APIs to use with your ServiceNow products.") |
[ ]

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## Client {#api-reference__section_ynk_qy4_vvb}

Use client-side JavaScript APIs to control how the ServiceNow AI Platform functions and displays within the web browser. Client-side APIs provide common functionality that you can add to your instance by calling the APIs from client-side scripts such as client scripts and UI
policy scripts.  
Common use cases:

* Use the [GlideAjax](https://servicenow-prod.fluidtopics.net/b76T3jo05vs3S9T_imUWsA#c_GlideAjaxAPI "The GlideAjax class enables a client script to call server-side code in a script include.") API to call server-side code from a client script.
* Use the [GlideForm](https://servicenow-prod.fluidtopics.net/HNdDSrkfvw56bJr9GUeUlA#c_GlideFormAPI "The GlideForm API provides methods to customize forms.") API to customize forms.
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## Client mobile {#api-reference__section_ug3_ckz_5wb}

Cabrillo JS is a client-side JavaScript API for accessing capabilities inside ServiceNow AI Platform native mobile applications. Cabrillo JS provides methods to use native device capabilities, native mobile UI, and other ServiceNow AI Platform mobile functionality.

## Mobile SDK {#api-reference__section_k2h_fwp_dyb}

Use the ServiceNow
Mobile SDK to leverage the functionality and resources of the ServiceNow AI Platform within your standalone mobile Android and iOS applications.

Using the Mobile SDK, you can perform the following within your applications:  
* Access data on your ServiceNow instance through its public REST APIs or custom scripted REST APIs that you develop.
* Embed and enable Virtual Agent within your application interface.
* Embed a real-time, AI-powered voice agent directly in your mobile application. NowVoice provides a full-screen voice interface with live transcripts, mute controls, and post-call transcript sharing.
* Gather and track custom analytics events for analysis.
* Attach documents (attachments) to a record within your ServiceNow instance.
* Load web pages hosted on your ServiceNow instance in a native web view or Cabrillo.
* Provide simple authentication flows using JSON Web Tokens for third-party applications to authenticate users.
* Send push notifications.

## Server {#api-reference__section_zz5_qy4_vvb}

Use server-side JavaScript APIs to change the functionality of existing applications or to
build new applications. Server-side APIs provide common functionality that you can add to
your instance by calling the APIs from server-side scripts such as business rules and script
includes. Scoped APIs are intended for use with scoped applications, and global APIs are
intended for use with applications in the global scope. New applications are typically
scoped. Applications in the global scope are typically legacy applications.  
Common use cases:

* Use the [GlideRecord](https://servicenow-prod.fluidtopics.net/A8srNukp_c6TJp_LS_KZMg#c_GlideRecordScopedAPI "The scoped GlideRecord API is used for database operations.") or [GlideQuery](https://servicenow-prod.fluidtopics.net/Qf3TAEyMoPwcg8augNgz0w#GlideQueryGlobalAPI "The GlideQuery script include is an alternative to the GlideRecord API for performing CRUD operations on record data from server-side scripts.") APIs to perform create, read, update, and delete operations on record data from server-side scripts.
* Use the [GlideSystem](https://servicenow-prod.fluidtopics.net/54G7kCcnOCHw5Kbv9cXeMw#c_GlideSystemScopedAPI "The scoped GlideSystem API provides a number of convenient methods to obtain information about the system, the current logged in user, and other system level information.") API to access information about the instance or the current user session and to write informational or error messages.
* Use [FlowAPI](https://servicenow-prod.fluidtopics.net/SpmqcbtNBpdGm~Mbv5Li2g#ScriptableFlowAPI "The FlowAPI provides methods to execute actions, flows, or subflows in server-side scripts using either blocking or non-blocking methods.") methods to trigger flows, subflows, and actions from server-side scripts.
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## REST {#api-reference__section_ifh_ry4_vvb}

Use REST APIs to access and update data on the ServiceNow AI Platform. You can discover
these APIs from within your instance by using the REST API Explorer. If you don't find an
API that meets your needs, you can create custom REST APIs using the Scripted REST API
feature. ServiceNow REST APIs support Basic Authentication and OAuth
2.0 to authenticate requests.  
Common use cases:

* Use the [Attachment API](https://servicenow-prod.fluidtopics.net/yuVwxTLSypcSmJBd7__vXQ#c_AttachmentAPI "The Attachment API provides endpoints that allow you to upload and query file attachments.") to upload and query file attachments.
* Use the [Email
  API](https://servicenow-prod.fluidtopics.net/nrNOKeVJ_GqWS~tM78A~Qg#email-api "The Email API provides endpoints that enable you to receive and send email messages using REST.") to send and receive email messages.
* Use the [Table
  API](https://servicenow-prod.fluidtopics.net/p9XdJ6vCPwR04mC4QLJjGQ#c_TableAPI "The Table API provides endpoints that allow you to perform create, read, update, and delete (CRUD) operations on existing tables.") to create, read, update, and delete records in a table.
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## UI Builder {#api-reference__section_g1j_4tj_dxb}

Use UI Builder APIs when developing client scripts in the [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US). Client scripts are executed in response to something happening on a page, such as:

* User interaction events/actions, such as a button click.
* Lifecycle events, such as a data broker execution started.
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