---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Primary success outcome record page

# Primary success outcome record page {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A primary success outcome refers to the result or goal that is used to measure the achievement of a success objective.  
When you create a success blueprint for an engagement, you can define success objectives and outcomes for each objective. See [Create a success blueprint](https://servicenow-prod.fluidtopics.net/YKqxsoT79rrgR_KcuKynBg "Create a success blueprint to define the success objectives, primary success outcomes, and success initiatives for an engagement.") for details. You can view this page either by navigating from the Engagement record page or by following these steps:

1. Login as a user with the sn_acct_lc.customer_success_agent role.
2. Navigate to WorkspacesCSM/FSM Configurable Workspace and select the List icon.
3. Navigate to Customer SuccessAll Outcomes and select Number column to open the Primary success outcome record.
{#account-lifecycle-view-sucess-outcome__ol_ism_yvh_dcc}  
This page contains the following tabs:

* Details: See [Add a primary success outcome](https://servicenow-prod.fluidtopics.net/KfVUgHGr6AVg5x~w68oNHw "Create a primary success outcome that can be used to measure the achievement of a success objective.") for a detailed description of the fields.
* Success Initiatives: Shows the list of success initiatives associated with this outcome.
* Approvers: Shows the list of approvers for this outcome.
* Risk Signals and Issues: Lists any risk signals or issues associated with this outcome.
{#account-lifecycle-view-sucess-outcome__ul_tk5_rf1_rdc}

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