---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Account onboarding

# Account onboarding {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the account onboarding solution, service providers can repeatedly define, measure, and collaborate with customers on the activities needed to onboard rapidly.  
Important:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.
* **[Account onboarding landing page](https://servicenow-prod.fluidtopics.net/5pj3C3EOBMCJgxayFXK6dA)**   
  Get real-time visibility into your onboarding cases and track your onboarding tasks.
* **[Manage account onboarding cases](https://servicenow-prod.fluidtopics.net/RIxi~4jFHwGd5KB4G8WFsw)**   
  Work through the activities in the account onboarding playbook to manage an account onboarding case from creation through go-live and post-support.
* **[View account onboarding cases in the CSM portal](https://servicenow-prod.fluidtopics.net/nwNq~Iw4e_raKSV0EX6wmw)**   
  View the account onboarding case records or case task records on the Customer Service Management (CSM) portal.
* **[Recommended actions available with account onboarding](https://servicenow-prod.fluidtopics.net/2jn4BdGtwSfm12sYKTC7HA)**   
  Use the predefined recommended actions that are available with the base system during the account onboarding process.
* **[Create a success play for account onboarding](https://servicenow-prod.fluidtopics.net/F_3Biqnfi4j3Ab6VSUSIcw)**   
  Use this option to create a success play for successfully completing an account onboarding journey.
* **[View related items](https://servicenow-prod.fluidtopics.net/yYsPgEsg7xu_aFUYZx3YBQ)**   
  The Related Items component provides access to related list items associated with your account onboarding case.
* **[Account onboarding knowledge base](https://servicenow-prod.fluidtopics.net/FLNXHTPZWOW2bZvZhPB7UA)**   
  Several knowledge base articles are provided for account onboarding.