---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Product adoption

# Product adoption {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track how customers use your products and plan their adoption journey using
product capability records and adoption roadmaps.

Product adoption tracking captures how customers use your products and capabilities
over time. Use the records and roadmaps in this section to measure adoption, identify
expansion opportunities, and guide customers toward fuller use of their purchased
products.
* **[Create a product adoption roadmap](https://servicenow-prod.fluidtopics.net/qlU6LREi8ROBydUQj5al4Q)**   
  Create a product adoption roadmap that guides customers through optimal product adoption to achieve maximum business value.
* **[View product usage and capability data](https://servicenow-prod.fluidtopics.net/wsEKUDiNBYMuc_37Kp28Pg)**   
  View the product usage and capability data for a specific sold product over a period of time.
* **[View a product adoption roadmap](https://servicenow-prod.fluidtopics.net/4fqwt5NqZgjm~GHRzY3Ggw)**   
  View and organize products or capabilities into lanes to create a visual adoption plan for customer engagements.