---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Testing, training

# Testing, training {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
These phases are designed to involve customers in testing and confirm that they have received adequate training before the go-live date.  
{#account-lifecycle-use-playbook-test-golive__table_ghf_3n4_1yb__entry__3}

| Stage | Activity | Details |
|-|-|-|
| Testing \& Training |   | The following tasks are available with the base system: * Plan and complete go-live communications * Plan and complete training * Execute training {#account-lifecycle-use-playbook-test-golive__ul_mgp_bsg_byb} Select Mark Complete to go to the next stage. |
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{#account-lifecycle-use-playbook-test-golive__table_ghf_3n4_1yb}