---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Go-live / Post support

# Go-live and post support {#ariaid-title1}

Release version: Australia  
Updated May 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This phase addresses issues that arise at go-live and coordinates resolution across the relevant teams to complete the account onboarding process.
{#account-lifecycle-use-playbook-golive-support__table_golive_support_activities__entry__3}

| Stage | Activity | Details |
|-|-|-|
| Go-Live / Post Support | Change request for deployment | Creates a change request to manage and tracks the deployment activities required for go-live. |
| Go-Live / Post Support | Go-live support case | Creates the main support case related to any onboarding issues that result from go-live. The onboarding team works with the appropriate teams to resolve any outstanding issues. Select Mark Complete to close this stage. |
[Table 1. Go-live and post-go-live support stage]

{#account-lifecycle-use-playbook-golive-support__table_golive_support_activities}

After you create the account onboarding case, you can perform the following activities:

* Select Discuss to start a sidebar discussion about the onboarding case. In the pop-up window, select the participants for the discussion, enter a brief message, and select Start discussion. A window appears with a link to the record for this onboarding case. Select Open record to open the record and start the discussion. After the discussion is complete, the details appear in the Activity stream.
* Select Create success play to create automated actions to perform during an engagement lifecycle. See [Create a success play](https://servicenow-prod.fluidtopics.net/73fhuPYhG_ZFxGzcbkwzkg "Use this option to create a success play to create automated actions.") for details.
* Open the Activity stream and select Email from the More list. Enter the required details and select Send email.  
  Note:  
  You can send emails only to team members associated with the account.
{#account-lifecycle-use-playbook-golive-support__ul_osc_qqk_sdc}