---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Zoom and touchpoint integration

# Configure Zoom and touchpoint integration {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate Zoom with touchpoint records to schedule virtual meetings and generate AI-powered meeting summaries.

This integration uses the Zoom spoke and a bi-directional webhook to connect Zoom meetings to touchpoint records. After the integration is set up, customer success managers can schedule Zoom meetings from a touchpoint and automatically generate summaries when meetings end.
* **[Configure Zoom to create a touchpoint meeting summary](https://servicenow-prod.fluidtopics.net/b5WdNP6a756tjwHkKzNuTw)**   
  Set up the Zoom spoke integration and the bi-directional web hook to generate summaries for virtual touchpoint meetings.