---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Success blueprints

# Configure success blueprints {#ariaid-title1}

Release version: Australia  
Updated June 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure success blueprint templates and the supporting elements that customer success managers use to define how success is measured for an engagement.

A success blueprint captures what success looks like for a customer, how it is measured, and the initiatives that will deliver it. Templates define a reusable set of success objectives and primary success outcomes for a specific
product or solution. Customer success managers can apply these templates to engagements, or create blueprints manually when no template fits.
* **[Define a success blueprint template](https://servicenow-prod.fluidtopics.net/P6JcHfyENQU7B7nqkE2KiQ)**   
  Create a success blueprint template with predefined success objectives and outcomes for a product model that helps your organization scale its customer success operations.