---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Product capabilities

# Configure product capabilities {#ariaid-title1}

Release version: Australia  
Updated June 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure product capabilities, adoption roadmap templates, and capability usage tracking to measure how customers use your products.

A product capability is the higher-level ability of a product to solve a problem or deliver value. By defining capabilities and tracking their usage, customer success teams can monitor adoption, identify expansion opportunities, and
demonstrate the value customers receive from your products.
* **[Create a product capability record](https://servicenow-prod.fluidtopics.net/XULUYf0rGj4UVaIL6fcTZg)**   
  Create a product capability record and associate it with one or more capability usage records.
* **[Define a product adoption roadmap template](https://servicenow-prod.fluidtopics.net/EoRpl6SSC2F_n94iXRyfkg)**   
  Create a template that defines a pre-configured adoption strategy with products or capabilities organized into lanes, that can be customized as needed.