---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Plugins activated with Customer Success Management

# Plugins activated with Customer Success Management {#ariaid-title1}

Release version: Australia  
Updated June 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Activating Customer Success Management installs the following related plugins, if they aren't already active.
{#account-lifecycle-required-plugins__table_f4r_m5k_1yb__entry__2}

| Plugin | Description |
|-|-|
| Customer Service Install Base Management \[com.snc.install_base\] | Enables users to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning. |
| Playbook Experience \[com.playbook_experience\] | Enables you to customize the default playbook user experience to create your desired business process workflow. |
| Record Related Items Connected \[com.snc.sn_record_related_items_connected\] | Enables record related items. |
| Playbooks for Customer Service Management \[com.sn_csm_playbook\] | Guides customer service agents through the various tasks to resolve customer issues, and visualizes the entire lifecycle ​across diverse and siloed processes​. |
| Technology core \[com.sn_ti_core\] | Technology industry vertical Customer Service Management extensions. |
| Guided Decisions Experience \[com.snc.guided_decisions_playbook_experience\] | Enables activity types, definitions, and UI components for the display of guided decisions in a playbook on Workspace. |
| Customer Service Case Types \[com.snc.csm_case_types\] | Activating this plugin enables the administrator to create and manage case types. |
| Record lookup \[com.snc.sn_record_lookup\] | Provides the record lookup component used to search and link a record from a table. |
| Data Context Engine \[com.sn_data_ctx_engine\] | Enables for the creation and measuring of metrics and resolving them to specific context (such as success engagements) within the platform. |
| Touchpoint meetings \[com.sn_meeting_mgmt\] | Enables creation and management of single or recurring meetings with customers within the Touchpoint record. |
| Document management \[com.snc.platform_document_management\] | Enables customer success managers to store complex documents that can be saved as attachments or in the Knowledge Base. |
| Roadmap \[sn_roadmap\] | Enables customer success manager to see and plan the roadmap of success initiatives tied to success objectives and outcomes. |
| Product capability core \[com.sn_prod_cap_core\] | Enables organizations to define, manage, and assess capabilities across product models within the ServiceNow platform. |
| Customer central \[app-customer-central\] | Enables customer service agents to view complete information on the customer contacting support. |
| Seismic component for customer activity \[devsnc-sn-customer-activity\] | Shows all activities related to a contact, account, or consumer to an agent. This information can be used by an agent to assist the customer. This component accepts facets and activity feed items in JSON format along with a few other properties and renders given activities and facets. |
| Customer Success Advanced (app-cust-succ-adv) | New pro plus plugin for customer success. Used for product adoption roadmap. |
[Table 1. Plugins for Customer Success Management]

{#account-lifecycle-required-plugins__table_f4r_m5k_1yb} {#account-lifecycle-required-plugins__table-tmt-rec-actions-plugin__entry__2}

| Plugin ID | Description |
|-|-|
| Technology Account Management Experiences \[sn_tech_exp\] | Proactive Service Experience Workflows. Contains Technology Account 360, Executive Portfolio, and the recommendation framework. Install this plugin to enable all three capabilities. |
| AI Agents for Meetings \[sn_meeting_ai_ag\] | Automates meeting preparation by reading relevant records, proposing agendas, and coordinating logistics for review and confirmation. |
[Table 2. Additional Plugins]

{#account-lifecycle-required-plugins__table-tmt-rec-actions-plugin}
**Related tasks**   

* [Activate Customer Success Management](https://servicenow-prod.fluidtopics.net/2KaOKmNjrRreYK458MUQig "The Customer Success Management (com.sn_acct_lc) plugin is available as a separate subscription. Activating this plugin also activates the related plugins required to use the application.")