---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Supported use case table

# Supported use case table {#ariaid-title1}

Release version: Australia  
Updated July 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The supported use case table (`sn_prod_cap_core_sup_use_case`) is the default
implementation of the use case catalog. It extends the base use case table and adds classifies the industry verticals and business model segments relevant to the use case.
The supported use case table contains the following fields.
{#account-lifecycle-product-uc-tables__entry__2}

| Field label | Description |
|-|-|
| Number | Auto-generated identifier with prefix SUC. Read-only. |
| Short description | Brief summary of the use case. |
| Description | Detailed description of the use case. |
| Process flow | Rich-text description of the operational workflow. |
| Complexity | Implementation complexity. * Very High * High * Medium * Low {#account-lifecycle-product-uc-tables__ul_q3v_r2v_tjc} |
| Owner | User responsible for this use case. Defaults to the user creating the record. |
| Industry | Industry vertical. * All * Manufacturing * Healthcare * Technology Services * Banking * Bio-Technology {#account-lifecycle-product-uc-tables__ul_z2f_m2v_tjc}This is a mandatory field. |
| Audience type | Business model segment. * B2B * B2C * B2B2C * All {#account-lifecycle-product-uc-tables__ul_d3k_42v_tjc} |
| State | Current state. * Draft * Retired * Cancelled {#account-lifecycle-product-uc-tables__ul_jy1_q2v_tjc} |
| Active | System-managed. True when state is Published, false otherwise. Read-only. |
| Domain | Domain for multi-domain deployments. |
| Domain path | Domain path for multi-domain deployments. |
[ ]

**Related concepts**   

* [Product use case catalog](https://servicenow-prod.fluidtopics.net/WKO~8SmrFAYhwlpAWNuRWw "Define how a product solves a problem by creating use cases in the product use case catalog. Document process flow, ownership, complexity, audience, and industry context, then map use cases to product models.")
* [Customer Discovery Hub](https://servicenow-prod.fluidtopics.net/jegUYH8jHTFST8ZJ_TPvpg "Use the Customer Discovery Hub to capture customer business context during pre-sales and carry that context forward to customer success teams at the post-sale handoff.")