---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Playbook activities

# Configure the onboarding playbook activities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Playbooks in Workflow Studio to configure the account onboarding playbook activities.

In Playbooks, an activity represents one step in your overall business process. You can sequence many activities together in the stages of your process. A stage is made up of many sequenced activities that are
grouped in a logical way. You can add or create your own activity definitions, or delete an activity that is not required. For more details, see [Playbook builder](https://www.servicenow.com/docs/access?context=exploring-process-automation-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

**Related concepts**   

* [Onboarding playbook](https://servicenow-prod.fluidtopics.net/mGCqfRbwc8WxrFFd84U3Mg "The onboarding playbook has preconfigured activities to help bootstrap the creation of the onboarding experience.")