---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Engagements

# Engagements {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure engagement health scores, risk definitions, and the color banding table to monitor and visualize the health and risk of engagements.
* **[Calculate the engagement health score](https://servicenow-prod.fluidtopics.net/V0Q6dNmoxGTQd9wHJiwJFw)**   
  Use the Calculated metric data source to determine the health score of an engagement.
* **[Define risk criteria](https://servicenow-prod.fluidtopics.net/Ky3jMnbqqS1SXB7vE0APNg)**   
  Use the engagement risk definition to configure the metrics required to define the risk signals for an engagement.
* **[Set up the color banding table](https://servicenow-prod.fluidtopics.net/hW9SlnmHdBYZU2gwJJolkA)**   
  Use the color banding table to set up how the engagement health score is visually represented in the Success Landing and Engagement pages.