---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Data Context Engine (DCE) Insights

# Data Context Engine (DCE) Insights {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
DCE Insights is a Data Context Engine feature that enables the visualization of identified metrics for product and capability usage records.

Configure DCE Insights to display contextually using relevant attributes of an engagement, product, and more to determine the correct metrics, threshold, and values to display. You can configure visualizations and associate them
with a DCE Insight entity. DCE Insight entities used to track usage data are defined in the DCE Insights table. Each entity in the DCE Insights table is associated with entities present in the DCE Insight Items table. DCE Insights are
configured to display on DCE entities where the associated DCE Insight items are shown. The following entities and insight items are included as part of the base system:  
* Product usage: Enables you to track usage data at the product level. It includes the following DCE Insight Items:
  * Adoption score
  * Satisfaction score
  * Monthly active users
  * Monthly license utilization
  * Monthly transactions
  * Auxiliary metrics
  {#account-lifecycle-dce-insights__ul_xgb_lkz_vfc}
* Product capability usage: Enables you to track usage data at the capability level for a product. It includes the following DCE Insight Items:
  * Adoption score
  * Auxiliary metrics
  {#account-lifecycle-dce-insights__ul_iy4_lkz_vfc}

{#account-lifecycle-dce-insights__ul_ypn_kkz_vfc}For more information on configuring DCE Insights, see [Configure DCE Visualizations](https://servicenow-prod.fluidtopics.net/YsCMnC9k5VxaOxRGNGCEDA "Use the DCE Visualizations option to configure data sources, define baselines and targets, and apply aggregation rules. You can also define specific conditions to customize the data displayed.").