---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Use

# Use Customer Success Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define and track objectives, outcomes, milestones, and plans to achieve shared goals.
Important:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.
* **[Account onboarding](https://servicenow-prod.fluidtopics.net/RgpIazmNXmVDneS4zgeiXw)**   
  With the account onboarding solution, service providers can repeatedly define, measure, and collaborate with customers on the activities needed to onboard rapidly.
* **[Customer success](https://servicenow-prod.fluidtopics.net/sHPIYUuwysUv22njcxMlfA)**   
  Learn how your organization can use the customer success solution to engage with your customers, mitigate risks by running success plays, and identify opportunities for expansion and renewals.