---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Customer business challenge

# Customer business challenge {#ariaid-title1}

Release version: Australia  
Updated June 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The customer business challenge table (`sn_cust_disc_hb_business_challenge`) stores a specific pain point, gap, or enhancement request that a customer has expressed. Challenges are triaged and linked to a
customer business need when qualified.
The customer business challenge table contains the following fields.{#account-lifecycle-cust-dh-tables-bc__table_yl4_pnf_tjc__entry__2}

| Field | Description |
|-|-|
| Number | Unique identifier for this record. This field is automatically set with the prefix `CBCH`. |
| Account | Customer account associated with this record. Auto-derived from the set lifecycle anchor. |
| Short description | Summary of the challenge. |
| Description | Full description of the challenge. |
| Type | Category of the challenge. * Pain Point * Gap * Enhancement {#account-lifecycle-cust-dh-tables-bc__ul_zl4_pnf_tjc} |
| Priority | Urgency level of the challenge. * Critical * High * Medium * Low (default) * Very Low {#account-lifecycle-cust-dh-tables-bc__ul_am4_pnf_tjc} |
| Lead | Lead record associated with this challenge. Present only when the Lead Management plugin is installed. |
| Opportunity | Opportunity record associated with this challenge. Present only when the Opportunity Management plugin is installed. |
| Engagement | Engagement record associated with this challenge. Present only when the Account Lifecycle plugin is installed. |
| State | Current state: * Draft * Qualified * Not Qualified * No Longer Required {#account-lifecycle-cust-dh-tables-bc__ul_bm4_pnf_tjc} |
| Customer Business Need | Parent business need linked to this challenge. This field appears only when the challenge is qualified. |
| Closure code | Reason the challenge was closed. This field appears only when the state is Not Qualified or No Longer Required. * Not Valid * Duplicate * Cancelled {#account-lifecycle-cust-dh-tables-bc__ul_cm4_pnf_tjc} |
| Close notes | Notes explaining why the challenge was closed. This field appears only when the state is Not Qualified or No Longer Required. |
| Work notes | Internal notes on this record. |
| Domain | Domain assigned to this record in a multi-domain deployment. |
| Domain path | Domain path for this record in a multi-domain deployment. |
[ ]

{#account-lifecycle-cust-dh-tables-bc__table_yl4_pnf_tjc} User roles that can view or modify this table.
{#account-lifecycle-cust-dh-tables-bc__table_fwt_2bf_tjc__entry__2}

| Role | Access |
|-|-|
| `sn_cust_disc_hb.discovery_viewer` | Read |
| `sn_cust_disc_hb.discovery_writer` | Read, write |
[ ]

{#account-lifecycle-cust-dh-tables-bc__table_fwt_2bf_tjc}
**Related concepts**   

* [Manage engagements](https://servicenow-prod.fluidtopics.net/vKomr87NkqUQ5eLzcA41HA "Create and manage customer engagements, success blueprints, touchpoints, risk signals, and success plays throughout the customer success journey.")  
**Related reference**   

* [Customer Discovery Hub tables](https://servicenow-prod.fluidtopics.net/RYfY9zOBBayjL_OGO3uTaQ "The Customer Discovery Hub includes four tables that capture customer business context: customer business need, customer business challenge, customer business expectation, and customer use case.")