---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Create a product capability record

# Create a product capability record {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a product capability record and associate it with one or more capability usage records.

## About this task

A product capability is the higher-level ability of a product to solve a problem or deliver value. Monitor the adoption and usage of specific product capabilities to understand how effectively those capabilities are being
used.

## Before you begin

* Role required: sn_acct_lc.customer_success_application_admin
* Product and capability usage records must already be present. See [Product and capability usage records](https://servicenow-prod.fluidtopics.net/t1DxfSdn4MhBbuNt6DtxtA "The product and capability usage records are automatically created and updated when changes occur in sold product configurations, capability mappings, or in the data context engine.").
{#account-lifecycle-create-prod-cap__ul_uqz_lsm_yfc}

## Procedure

1. Navigate to AllCapabilities \& UsageCapabilities and select New.
2. On the form, complete these fields.  
   {#account-lifecycle-create-prod-cap__table_egk_ysm_yfc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for this capability. |
   | Description | Description of this capability. |
   | Type | Type of capability. Options: * Feature * Capability * Technical Service {#account-lifecycle-create-prod-cap__ul_r4d_dtm_yfc} Select Capability from the list. |
   | Category | Category or area to which the capability belongs. |
   [ ]

   {#account-lifecycle-create-prod-cap__table_egk_ysm_yfc}
3. Navigate to the Product Capability Maps related list.
4. Select New to associate this capability with a product model.
5. On the form, complete these fields.  
   {#account-lifecycle-create-prod-cap__table_hpm_pvm_yfc__entry__2}

   | Field | Description |
   |-|-|
   | State | State of the map. * Draft * Published * Archived * Canceled {#account-lifecycle-create-prod-cap__ul_itp_rvm_yfc} |
   | Product model | Product to associate with this capability. |
   | Product capability | The capability for which the product is being associated. |
   | Active | Automatically set to True when the product capability map is published. |
   | Release date | The release date for this capability. |
   | Availability date | The availability date for this capability. |
   [ ]

   {#account-lifecycle-create-prod-cap__table_hpm_pvm_yfc}
6. In the State field, set the state to Published.
7. Select Submit.  
   You can view the product and capability usage scores in the Engagement home page. See [View product usage and capability data](https://servicenow-prod.fluidtopics.net/wsEKUDiNBYMuc_37Kp28Pg "View the product usage and capability data for a specific sold product over a period of time.")
{#account-lifecycle-create-prod-cap__steps_oc1_3pn_rjc}
* **[Product and capability usage records](https://servicenow-prod.fluidtopics.net/t1DxfSdn4MhBbuNt6DtxtA)**   
  The product and capability usage records are automatically created and updated when changes occur in sold product configurations, capability mappings, or in the data context engine.

*[\>]: and then