---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Getting started

# Getting started with Customer Success {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define the basic customer success components
* **[Create a customer success definition record](https://servicenow-prod.fluidtopics.net/INXWtNFqdlxWz2vFOdMknw)**   
  Define categories and subcategories for success play workflows.
* **[Create a customer success choice record](https://servicenow-prod.fluidtopics.net/Et7s9p9TFVdlCIviQcggBQ)**   
  Create a Customer Success Choice record to define a value for a dropdown or lookup field in the Customer Success Management application.