Now Assist for Legal Service Delivery (LSD) release notes
Summarize
Summary of Now Assist for Legal Service Delivery (LSD) Yokohama Release Notes
The Now Assist for Legal Service Delivery (LSD) application uses generative AI to summarize legal requests or matters, enabling faster understanding of context by refreshing and posting summaries to work notes. The Yokohama release introduces enhancements to improve AI capabilities, default skill activation, and integration with multiple AI model providers.
Show less
Key Features
- Default Activation of Now Assist Skills: From Yokohama Patch 11, selected Now Assist skills are automatically enabled for new customers and for previously unconfigured skills in upgrades, simplifying initial setup.
- Expanded AI Model Providers: Yokohama Patch 6 introduces support for Google Gemini and Anthropic Claude on AWS, alongside existing Now LLM Service and Azure OpenAI, offering customers more AI model options for Now Assist skills and AI agents.
- Long Term Stable (LTS) Models Support: Now LLM LTS models provide longer stability windows suitable for regulated industries, with enhanced governance, monitoring, and compliance integration.
- Agentic Workflows and AI Agents Security: Additional role-based security configurations are required to activate agentic workflows and AI agents. Customers must assign appropriate roles and data access settings to ensure proper execution.
Activation and Configuration
Now Assist for Legal Service Delivery (LSD) is available through the ServiceNow Store. Customers should request installation from the store and refer to the activation instructions provided. Proper role configuration is necessary for agentic workflows and AI agents to function securely.
Browser Support
The application supports the latest stable versions of popular web browsers, ensuring compatibility and optimal user experience.
Related ServiceNow Applications
- Legal Service Delivery: Connects employees and legal teams on a unified platform with intelligent workflows for managing legal requests and complex matters.
- Now Assist Admin Console: Provides centralized setup, configuration, and monitoring of Now Assist applications.
- Now Assist: Enhances productivity with AI-driven self-service, action suggestions, and improved search capabilities.
- Now Assist Skills: Delivers generative AI capabilities such as case and chat summarization, resolution note generation, and code generation tailored to different workflows.
What Customers Can Expect
With the Yokohama release, ServiceNow customers using Now Assist for Legal Service Delivery gain faster, AI-powered summarization of legal matters, more AI model options, and improved default skill activation, reducing setup complexity. Enhanced security for AI-driven workflows ensures compliance and governance, especially important for regulated industries.
The ServiceNow® Now Assist for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter so that you understand the context, refresh the summary, and post the summary to the work notes. This summary helps you to understand the context faster. Now Assist for Legal Service Delivery (LSD) was enhanced and updated in the Yokohama release.
Now Assist for Legal Service Delivery (LSD) highlights for the Yokohama release
- Some Now Assist skills are now turned on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
New in the Yokohama release
- Yokohama Patch 11
- Now LLM LTS support for Now Assist for Legal Service Delivery (LSD)
- Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Yokohama Patch 6
- New third-party AI model provider options available for all Now Assist applications
- Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
Changed in this release
- Yokohama patch 11
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Role configuration required for agentic workflows and AI agents
- Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add.
Activation information
Install Now Assist for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Browser requirements
The Now Assist for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.