Service Portfolio Management release notes
Summarize
Summary of Service Portfolio Management release notes
The ServiceNow® Service Portfolio Management application helps you plan, design, build, and implement services, service offerings, and service portfolios. The Yokohama release introduces enhancements that improve portfolio editing, lifecycle alignment with the Common Service Data Model (CSDM), and taxonomy node management to better organize and govern your service data.
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Key Features
- Enhanced portfolio editing and management: New options allow you to efficiently edit and manage service portfolios, including adding lifecycle fields to taxonomy node records to align portfolios with CSDM standards.
- Flexible taxonomy node remapping: You can move entire branches of taxonomy nodes between portfolios, automatically relocating child nodes. Additionally, nodes can be reparented or inserted between existing nodes and services, enabling more precise portfolio structuring.
- Updated service labeling: The label for technical services has been updated to “Technology Management Service” in line with CSDM version 5.0, improving clarity across ServiceNow applications. The “service offering” label remains unchanged.
- Service Portfolio Management Core plugin: This plugin is included by default for IT Service Management licensed customers and supports key portfolio features.
Integration with Related ServiceNow Features
- Configuration Management: Adds the Service Offering table to support CSDM alignment.
- Service Catalog: Enables selection and initiation of services at the service offering level.
- Service Level Management: Integrates SLA commitment support into service portfolio management.
- Service Builder: Provides guided assistance for creating and editing services and offerings.
- Digital Portfolio Management (DPM): Available via the ServiceNow Store, DPM centralizes portfolio data and supports KPI reporting on services, nodes, and portfolios when using the standard service portfolio structure.
Practical Impact for Customers
With these enhancements, ServiceNow customers can better align their service portfolios with industry standards, improve the organization and governance of service taxonomy, and gain clearer visibility into service structures. The integration with existing ServiceNow modules and the addition of Digital Portfolio Management enable more comprehensive portfolio reporting and lifecycle management, helping to optimize service delivery and performance monitoring.
The ServiceNow® Service Portfolio Management application enables you to plan, design, build, and implement your services, service offerings, and service portfolios. Service Portfolio Management was enhanced and updated in the Yokohama release.
Service Portfolio Management highlights for the Yokohama release
- Use the added options to edit and manage your service portfolios.
- Add life cycle fields to the taxonomy node records of your portfolios to align with the Common Service Data Model (CSDM).
- Added more flexibility to remap taxonomy nodes. You can move an entire branch of a taxonomy from one portfolio to another, including the automatic move of its child nodes.
- Reparent taxonomy nodes when you move them to a new location in a portfolio. You can also add a new taxonomy node in the middle of an existing portfolio, either between two nodes or between a node and a service.
- Recognize the updated label for technical services.
See Service Portfolio Management for more information.
New in the Yokohama release
- Edit and manage service portfolios in Service Portfolio Management
- Use the updated options to edit and manage your service portfolios:
- Use Service Portfolio Management services
- Recognize the updated label for technical services. The updated label aligns with the CSDM, version 5.0. Even though the table name hasn't changed, the services label is updated in the Service Portfolio Management application and in all ServiceNow applications or workspace environments that display services. The label for service offerings remains the same for all releases: Service offering in the [service_offering] table.
Table 1. Updated label for technical services Table name Label in Xanadu and prior releases Label in Yokohama and later releases [cmdb_ci_service_technical] Technical Service Technology Management Service
Activation information
The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate Service Portfolio Management.