--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # Manufacturing Commercial Operations release notes # Manufacturing Commercial Operations release notes {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release. ## About Manufacturing Commercial Operations {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights} * Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. * Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature. * Transform emails into interactions rather than cases with email interactions. * Enable the dealer and sales promotion framework and its user role and responsibilities. * Configure the Manufacturing Commercial Operations plugins. {#manufacturing-commercial-operations-rn__ul_o4k_5x1_vzb} See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) for more information.{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights-2} ## Activation and other requirements Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation-1} ## May 2025 {#ariaid-title2} The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release. ### What's new {#manufacturing-commercial-operations-rn-2025-05__manufacturing-commercial-operations-rn-new-features} [Manufacturing Commercial Operations users](https://www.servicenow.com/docs/access?context=manufacturing-explore&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) : User roles provide the information on the users and their responsibilities. [Dealer](https://www.servicenow.com/docs/access?context=dealer-data-model-overview&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) : The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight. Note: Q2 release includes only the data model and not the playbook. [Sales Promotion data model](https://www.servicenow.com/docs/access?context=sales-promotion-campaign-claims&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) : The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed. Note: Q2 release includes only the data model and not the playbook. The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals. [Install Manufacturing Commercial Operations plugin](https://www.servicenow.com/docs/access?context=manufacturing-commercial-operations-plugins&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) : List of all the plugins that are installed with Manufacturing Commercial Operations plugin. {#manufacturing-commercial-operations-rn-2025-05__manufacturing-commercial-operations-rn-new-features-1} ## Yokohama {#ariaid-title3} The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release. ### What's new {#manufacturing-commercial-operations-rn-release__manufacturing-commercial-operations-rn-new-features} [Support multiple line items on a case to track requests on the Business Portal​](https://www.servicenow.com/docs/access?context=manufacturing-using&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) : Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​. [Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange](https://www.servicenow.com/docs/access?context=mco-using-servicebridge-manufacturers&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) : Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog. [View products from the catalog and place orders directly through the Sales CRM self-service portal](https://www.servicenow.com/docs/access?context=mco-som-using&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) : Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal​.​ {#manufacturing-commercial-operations-rn-release__manufacturing-commercial-operations-rn-new-features-1}