Product Catalog Management and Pricing Management release notes
Summarize
Summary of Product Catalog Management and Pricing Management Release Notes - Yokohama
The ServiceNow Sales Customer Relationship Management applications include Product Catalog Management and Pricing Management features that help organizations create and manage product offerings, catalogs, pricing, and discount strategies. The Yokohama release introduces enhancements to these foundational capabilities, improving configurability, pricing flexibility, and user experience for sales agents and catalog administrators.
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Key Features
- Multiple Configurations for Child Product Offerings: Agents can create and customize multiple configurations of child products within configurable products, enabling distinct options for each instance across quotes, opportunities, and orders.
- Transient Product Offerings: Single-use products such as installation or consulting services can be designated as transient, marking them inactive after fulfillment and excluding them from typical inventory management actions.
- Configurable Product Characteristics UI: Product configurator now supports choice-type characteristics displayed as either drop-downs or radio buttons for better user interaction.
- Product Offering Recommendations: Sales agents receive suggested complementary or supplementary products to enhance upselling and cross-selling within quotes, based on recommendations set by catalog administrators.
- Volume-Based Pricing Adjustments: Pricing administrators can define pricing adjustments based on the quantity of products in quotes or orders, supporting volume discounting strategies.
- Default Pricing Plan with Renewal Adjustment: A new pricing plan step allows automatic application of contract renewal adjustments (markups or markdowns) to pricing, customizable by pricing admins.
- Business Portal Enhancements: Customers can view product catalogs and configure orders directly in the Business Portal for Order Management.
Important Upgrade Information
- After upgrading to Yokohama (May 2025 release), a scheduled job runs to enable the “Allow multiple configurations” option automatically for product offerings with associated product specifications.
- This setting allows multiple child product instances with unique configurations in sales transactions, though its application varies depending on product specification hierarchy and ordering channels.
- The default pricing plan is introduced as retired post-upgrade; customers using custom plans should review, customize if needed, and publish accordingly.
Activation and Installation
Product Catalog Management and Pricing Management features come included with Sales Customer Relationship Management applications and require no separate activation. Additional capabilities such as pricing and product eligibility matrices and the product configurator can be installed from the ServiceNow Store, depending on entitlements.
Benefits for ServiceNow Customers
- Enhanced flexibility in configuring complex product offerings tailored to customer needs.
- Improved sales efficiency through product recommendations and configurable UI elements.
- More sophisticated pricing strategies including volume discounts and renewal adjustments.
- Streamlined catalog and order management experience both for sales agents and customers via the Business Portal.
- Seamless upgrade experience with automated configuration adjustments and clear guidance on pricing plan transitions.
The ServiceNow® Sales Customer Relationship Management applications include the ServiceNow® Product Catalog Management and ServiceNow® Pricing Management features, which enable you to create and manage the product offerings, catalogs, pricing, and discounting strategies used in your organization. These foundational features were enhanced and updated in the Yokohama release.
Product Catalog Management and Pricing Management highlights for the Yokohama release
- Enable agents to create multiple configurations of child product offerings in configurable products and customize the options and characteristics for each child product instance.
- Identify single-use product offerings, such as installation services, with a transient flag to differentiate them from products that are maintained as active sold products or product inventory.
- Provide the options to choose a drop-down or radio control to display characteristics of type choice in the product configurator UI.
- Give sales agents a list of recommended product offerings that can be added to complement or supplement products in quotes.
- Enable pricing admins to set pricing adjustments based on the quantity of product offerings in a quote or order.
See Product Catalog Management and Pricing Management for more information.
Important information for upgrading to Yokohama
The May 2025 release provides a default pricing plan that includes a new step, Apply Renewal Adjustment. If you've been using a custom pricing plan from an earlier release, review the default pricing plan, which is in a Retired state after upgrading to the May 2025 release. Determine whether you want to publish the default plan or customize the default pricing plan for your needs and then publish the custom plan to be used.
New in the Yokohama release
- Product Catalog Management features
- Product offering recommendations
- Provide sales agents with offer recommendations for upselling or cross-selling additional products in quotes. Product catalog admins create the offer recommendations for sellable products. Sales agents can view the recommendations when adding products to quotes from the product catalog or when reviewing the lines items for a quote.
- Product catalog and product configurator in the Business Portal for Order Management
- Enable customers to view the product catalog and order products using the product configurator in the Business Portal for Order Management.
UI changes
- Needs analysis in CSM Configurable Workspace
- Starting with the Yokohama release, the options for configuring a needs analysis are available in the List view of the CSM Configurable Workspace and can be found by navigating to Needs.
Changed in this release
- Product Catalog Management changes
- Multiple configurations
- Define child product offerings that can have multiple configurations in configurable opportunities, quotes, and orders. Agents can clone or split a child product offering to create multiple product offering instances. Each quantity for an offering instance can then have its own unique configuration.
- Transient product offerings
- Define single-use product offerings, such as installation services or consulting services, as transient products that are fulfilled in ServiceNow Order Management. After orders for transient products are fulfilled, sold product or product inventory records are created but have an Inactive status. Move, Add, Change, Delete (MACD) actions aren't supported for the sold product or product inventory records of transient products.
- Pricing Management changes
- Configurable pricing plan enhancements
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- Apply Renewal Adjustment step: This new step determines whether a contract renewal adjustment, either a markup or markdown amount or percentage, is to be calculated and applied. For example, as a pricing admin, you might want to apply a pricing uplift of a fixed amount at contract renewal. This renewal adjustment step is enabled by default, but you can change or remove it in a custom configurable pricing plan.
- Extension point updates: The ListPriceExtensionPoint, which gathers the data needed to make required adjustments, now includes the adjustment data for contract renewals.
- Volume-based pricing
- Set volume discounts for product offerings based on the product quantity.
Activation information
The Product Catalog Management and Pricing Management features are included with each store application and don’t need activation. Depending on your entitlements, you can install the Product and Pricing Rules application for pricing and product eligibility matrices and the product configurator feature from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.