Journey designer release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Journey designer release notes

    The ServiceNow® Journey designer application empowers managers and employees to create, manage, and track employee journeys related to transitions such as promotions, onboarding, offboarding, and role changes. The Yokohama release introduces enhancements aimed at improving journey visibility, progress tracking, and management efficiency.

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    Key Features

    • Enhanced Journey Tracking: Users can view real-time journey states and track progress with an improved progress bar. The ‘All Tasks’ filter is updated to align with the progress bar’s task count, with clear tooltips and information icons clarifying task visibility and completion status.
    • Manager Capabilities: Managers can request and receive instant status summaries of employees’ journeys, including identification of blockers and recommended actions to resume progress. Banner messages notify users when journeys are overdue due to pending tasks, tailored according to user roles.
    • AI-Assisted Journey Drafting: Managers can leverage Now Assist AI to draft custom journeys by providing career goal prompts, facilitating the creation of aligned plans and tasks for reportees.
    • Lifecycle Events Migration: Several Lifecycle Events flows have been migrated to flows, enhancing automation and integration within employee lifecycle processes.

    Activation information

    Journey designer is available for installation via the ServiceNow Store. Customers need to request the application through the store to activate and deploy it in their environment.

    Related ServiceNow Applications

    • Journey Accelerator: Allows defining and managing plan types for various employee transitions.
    • Learning Posts: Facilitates omnichannel learning experiences for employees to access relevant training.
    • Lifecycle Events: Supports efficient handling of daily cross-functional HR processes related to employee lifecycle management.

    The ServiceNow® Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Yokohama release.

    Journey designer highlights for the Yokohama release

    Yokohama Patch 3
    • As a journey user, track your journey more effectively—view real-time journey states, follow your progress with an improved progress bar, and easily filter your journeys to find exactly what you need.
    • As a manager, request the status of an employee’s journey to quickly understand progress and take timely, informed action.
    • Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. The summary that is generated also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress.
    • View banner messages on the Journey detail page when your journey status is marked as ‘Overdue’ due to others’ pending tasks. The messages are tailored based on personas and help you understand the reason of the overdue task.
    • Use the updated ‘All Tasks’ filter, which now matches the overall task count shown in the progress bar. Read the revised tooltip on the Progress Bar that states, ‘Completed tasks include skipped tasks.’ Check the information icon on the ‘All Tasks’ filter to understand that ‘Some of the total tasks may not be visible to you in this Journey,’ ensuring clarity on task visibility.
    • As a manager, managing the journey of reportees using Journey designer you can draft a journey with custom plans and tasks with help from Now Assist. Provide an AI prompt so that Now Assist can help you build a journey that matches your career goals and aspirations.
    • The following Lifecycle Events flows have been migrated to flows.
      • HR Activity Set Trigger Check
      • Lifecycle Event Notification
      • Lifecycle Event Case Approval
      • HR Activity Set Launcher
      • HR Activity Launcher
      • Account Notification
      • Add LE activity user to Pulse Survey

    See Journey designer for more information.

    Activation information

    Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Important:
    Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Related ServiceNow applications and features

    Journey Accelerator
    Define and manage plan types for employee transitions, such as promotions, onboarding, offboarding, and more.
    Learning Posts
    With the ServiceNow Learning Posts application, create an omnichannel learning experience that empowers employees to access the right learning when they need it.
    Lifecycle Events

    The Lifecycle Events application helps to facilitate daily activities among various cross-functional processes and departments. It makes completing processes that relate to an employee's daily life more efficient and easier.