Operational Sustainability Management (formerly ESG Management) implementation

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Use the steps in the ServiceNow® ESG Management application checklist to download the ESG Management from the ServiceNow Store, and get it ready for operation. Mandatory and optional setup steps, as well as an implementation checklist are provided to simplify the setup.

    The flow of mandatory steps in the checklist are as follows:
    1. Install the Operational Sustainability Management application from the Servicenow Store
    2. Create material topics
    3. Create goals
    4. Create targets
    5. Create entity and entity types
    6. Define metric definitions
    7. Define metrics
    8. Provide data for metrics
    9. Import citations (optional)
    10. Create disclosures
    11. Integrate with other apps such as Watershed, PPM, and Urjanet (optional)