Removed features and products in Australia

  • Release version: Australia
  • Updated June 12, 2026
  • 2 minutes to read
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    Summary of Removed features and products in Australia

    This release note outlines the key features and products removed or deprecated in the Australia release of ServiceNow, effective as of June 12, 2026. These removals affect various applications and modules across the platform, with some changes aimed at improving accuracy, security, and user experience, while others reflect shifts in product support and functionality.

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    Key Feature Removals and Changes

    • AI Control Tower: The chart comparing Autonomous vs. supervised AI tools has been removed from the Security & Privacy tab.
    • AI Connections: Legacy AI connections via Service Graph Connectors (SGC) are deprecated. The option to create new legacy connections using SGC has been disabled.
    • Accounts Payable Operations: Supplier-declared tax roll-up has been removed; only system tax roll-up logic applies, ensuring validated tax amounts.
    • Configuration Management Database (CMDB): The Multisource Report Builder is removed. Customers should now use CMDB 360 within CMDB Workspace or Service Graph Workspace for multisource data reporting.
    • Flows, Subflows, and Actions: The now.assist.creator role is no longer required for generative AI features with Now Assist.
    • Now Assist for Creator: The spoke generation feature has been removed.
    • Now Assist for Zero Copy Connector: The Ask AI button has been removed from the Model Manager interface.
    • Operational Technology Manager: Users with read-only site access can no longer use the New button in related lists for Network Adapters, Memory Modules, Software Installed, and IP Addresses.
    • Opportunity Management: The New Opportunity Line button has been removed from both platform and workspace views.
    • Process Mining: The now.assist.creator role is no longer required for Now Assist features in Creator Pro Plus. Instead, enabling the Process Mining skill and appropriate project access is necessary.
    • Product Support for Technology Australia Early Availability: The Analytics tab in the customer account view and the Notify Customers UI action on case records have been removed.
    • Project Portfolio Management (Demand Management): Admin role permissions to edit stakeholder register numbers and access bubble chart workbench have been removed. Duplicate admin app modules have also been removed.
    • Third-party Risk Management (TPRM): Assessments using entities are no longer supported. Role inheritance changes mean grcbusinessuser and grcreader are not directly inherited by TPRM roles. Fields related to scoring rules have been removed, requiring updates to custom scripts or integrations referencing them.

    Practical Impact for ServiceNow Customers

    • Customers should transition to supported tools such as CMDB 360 for multisource reporting and update any legacy AI connection methods due to deprecation.
    • Tax handling in Accounts Payable now relies solely on validated system tax logic rather than supplier-declared amounts, enhancing accuracy and compliance.
    • Role and permission adjustments, especially in Process Mining and Project Portfolio Management, require customers to review access configurations and enable new skill prerequisites as needed.
    • Removal of UI elements like buttons and tabs may affect workflows; customers should adjust processes accordingly and check for updates on customizations dependent on removed fields or features.
    • Third-party Risk Management integrations and assessments may require significant updates due to removal of entity-based assessments and related fields.

    Cumulative release notes summary on features that were removed from Australia features and products.

    Some features were removed as part of Australia product updates.
    Application or feature Details
    AI Control Tower
    Australia Patch 1 The Autonomous vs. supervised AI tools chart has been removed from the Security & privacy tab.
    Early availability

    • Adding legacy AI connections via Service Graph Connectors (SGC) is deprecated. In AI connections, under Legacy connections, the New button has been removed to block users from creating new connections using SGC.

    Accounts Payable Operations
    • Roll up logic applies only to system tax, not to supplier-declared tax. Supplier tax roll up is removed. This replaces the previous approach, which lacked independent validation of supplier-provided tax amounts.
    Configuration Management Database (CMDB)

    The Multisource Report Builder has been removed. Use CMDB 360 in CMDB Workspace or in Service Graph Workspace to generate reports for multisource data. For more information, see CMDB 360.

    Flows, Subflows, and Actions

    The now.assist.creator role is no longer a required role to use generative AI features with Now Assist.

    Impact

    On-demand value report and Value potential accelerators have been removed.

    Now Assist for Creator

    Spoke generation has been removed from Now Assist for Creator. See the ServiceNow Store website for additional information.

    Now Assist for Zero Copy Connector

    The Ask AI button has been removed from the Model Manager.

    Operational Technology Manager
    • The New button was removed from the following related lists for users with read-only access to a site:
      • Network Adapters
      • Memory Modules
      • Software Installed
      • IP Addresses
    Opportunity Management
    • Removed the New Opportunity Line button from the platform and workspace view.
    Process Mining

    You no longer require the now.assist.creator role to access Now Assist features in the Creator Pro Plus package. However, you must enable the relevant Process Mining skill, which serves as the necessary prerequisite. Additionally, you should have appropriate access to the project.

    Product Support for Technology
    Australia Early Availability
    • The Analytics tab is removed from the customer account view.
    • The Notify Customers UI action is removed from the case record.
    Project Portfolio Management
    • For Demand Management:
      • The permission to edit the value of the dmn_stakeholder_register.number field in the Stakeholder Register [dmn_stakeholder_register] table has been removed for the admin role.
      • The admin role ACL has been removed for the bubble chart workbench.
      • The duplicate app module that was created for the admin role has been removed.
    Third-party Risk Management
    • Assessments using entities are no longer supported.
    • The grc_business_user and grc_reader roles are no longer directly inherited by TPRM roles.
    • The scoring_rule and scoring_rule_ref fields are removed from assessment forms and UI sections. Custom scripts or integrations that reference these fields must be updated.