Extend capabilities

Yokohama Public Sector
Release
yokohama
ft:locale
en-US
ft:publication_title
Yokohama Public Sector
ft:clusterId
gvin
bundleId
gvin
workflow
Customer and Industry
  • Public Sector Digital Services (PSDS)
  • Explore
  • Playbooks
  • Portals
  • Government Service Portal
  • Reviewer Service Portal
  • Grants Management Portal
  • Agent experience
  • Service Bridge
  • Agentic AI
  • Configuring Public Sector Digital Services
  • Set up your environment
  • Install and configure the Public Sector Digital Services Core application
  • Install Public Sector Digital Services Core
  • Configure Public Sector Digital Services Core using guided setup
  • Optional configuration steps for Public Sector Digital Services Core
  • Set a default view for Items Received in the Public Sector Digital Services platform
  • Configure related parties for items received
  • Configure User Roles in Public Sector Digital Services
  • Components installed with Public Sector Digital Services Core
  • Properties installed with Public Sector Digital Services
  • Plugins installed
  • Configure Agent Workspaces
  • Playbooks
  • Grants Management
  • Install Grants Management for Public Sector Digital Services
  • Configure pre-eligibility questions in Grants Management
  • Configure a retention policy for grant cases in Grants Management
  • Configure a single currency in Grants Management
  • Configure PaCE Restricted Caller Access Privileges
  • Configure read/write access roles for the Grants Management Internal Program Team
  • Toggle character count display for form fields in Grants Management
  • Configure the Smart Assessment Engine for Grants Management
  • Configure Reviewer Service Portal
  • Configure a custom program record header
  • Configure the Merit Review Scoring Framework
  • Social Benefits Playbook
  • Install Social Benefits Playbook for Public Sector Digital Services
  • Configure Eligibility Rules Engine in Social Benefits Playbook
  • Configure Preliminary Verification Checklist UI in Social Benefits Playbook
  • Define Eligibility Questions in Social Benefits Playbook
  • Configure Eligibility Rules Engine Policies in Social Benefits Playbook
  • Configure auto-cancellation for draft cases
  • License and Permit Playbook
  • Install License and Permit Playbook for Public Sector Digital Services
  • Configuring Virtual Agent for License and Permit Playbook
  • Extend the License and Permit Base Case
  • Configure service definition catalog items for License and Permit Playbook application
  • Configure Eligibility in License and Permit Playbook
  • Configure decision tables for License and Permit Playbook
  • Create a Pre-Eligibility Decision Table in License and Permit Playbook
  • Create pricing configuration decision table for License and Permit
  • Add an endorsement field to a pricing configuration decision table
  • Add a price adjustment to a decision table
  • Associate a decision table with a License & Permit case type
  • Create Document Templates
  • Define a Product Model for License and Permit Playbook
  • Configuring Playbooks-on-portal for a custom case type
  • Information Request Playbook
  • Install Information Request Playbook for Public Sector Digital Services
  • Configure Mobile Agent for Information Request Playbook
  • Create or edit a legal, review, or final review assignment group
  • Configure Restricted Caller Access privilege settings in Public Sector Digital Services
  • Configure the Manage documents activity UI in Information Request Playbook
  • Configure Similar Request Documents UI in Information Request Playbook
  • Service Request Playbook
  • Install Service Request Playbook
  • Configure Mobile Agent for Service Request Playbook
  • Configure public sector roles and permissions for Mobile Agent app
  • Configure a service definition for Playbooks in Public Sector Digital Services
  • Configure a custom playbook in Service Request Playbook
  • Configure the Similar Records Activity UI in Service Request Playbook
  • CSM Configurable Workspace
  • Configure the List Menu for Public Sector Digital Services
  • Configure the Public Sector landing page with UI Builder
  • Activate Customer Central for viewing profile information
  • Relabel CSM Workspace items for Public Sector
  • Relabel Business Service Location portal items for public sector use after upgrade
  • Case Management
  • Service Bridge
  • Install Service Exchange for Public Sector Digital Services
  • Configuring Service Exchange for Providers
  • Create remote service catalog items
  • Create remote task definitions
  • Configure Service Exchange for Consumers
  • Activate remote catalog item entitlements
  • Set up a Service Exchange connection between a Provider and a Consumer
  • Defining the processes and data for a Public Service case
  • Service definitions for Public Sector Digital Services
  • Associate an agency location to a Public Service definition
  • Case Routing and Assignment
  • Configure Advanced Work Assignment for Public Sector Digital Services
  • Enable communication channels
  • Virtual Agent
  • Engagement Messenger
  • Implement Intelligence
  • Configure AI Agents
  • Set up Self-Service
  • Customize the Government Service Portal
  • Configure the service catalog for a constituent, business, or agency
  • Configure the Grants Management Portal
  • Approve business contact or organization registration
  • Extend capabilities
  • Install the Performance Analytics and Reporting Solution for Public Sector Digital Services
  • Integrating Public Sector Digital Services with other applications
  • Field Service Management
  • Document Processor
  • Using Public Sector Digital Services
  • Using Portals
  • Using Government Service Portal
  • Register for the Government Service Portal
  • Self-register a business account in the Public Sector Digital Services government service portal
  • View or update a constituent profile in the government service portal
  • Track your cases from the Government Service Portal in Public Sector Digital Services
  • Submit a social benefits application in the Public Sector Digital Services Government Service Portal
  • Creating a government service request with Public Sector Digital Services
  • Create an information request with Public Sector Digital Services
  • Create a license request in the Public Sector Digital Services Government Service Portal
  • Track the status of a public service request from the Government Service Portal
  • Manage your government service cases from the Government Service Portal
  • Email notifications for the Service Request Case Type
  • Service level agreements for government service cases
  • Get help with Public Service requests using Virtual Agent
  • Using the Grants Management Portal
  • View the results letter for a grant program application
  • Accept or decline an award for a grant program using Grants Management Portal
  • Using the Business (Agency) Location Service Portal
  • Using Playbooks
  • Using Grants Management
  • Create a grant program
  • Managing grant proposals using the Grants Proposal playbook
  • Using the Reviewer Service Portal
  • Review and score a grant proposal
  • Create a Funding Proposal
  • Add points of contact to a Grant Program
  • Using Social Benefits Playbook
  • Resolving a social benefits case using Social Benefits Playbook
  • Add a beneficiary to a social benefits application
  • Using License and Permit Playbook
  • Resolving a license and permit case using License and Permit Playbook
  • Track license and permit requests by using License and Permit Playbook
  • Create a License and Permit request on behalf of a constituent or business
  • Using the contextual side panel in Public Sector Digital Services License and Permit Playbook
  • Use response templates in License and Permit Playbook
  • Using the activity stream in License and Permit Playbook
  • Viewing the dynamic related records in License and Permit Playbook
  • Viewing the ribbon information in License and Permit Playbook
  • Add Multiple Parties to a record in License and Permit Playbook
  • Create a business contact account from license or permit application data
  • Edit or remove a business contact or related party from a License and Permit Application
  • Using Information Request Playbook
  • Create an information request record by using Information Request Playbook
  • Using the contextual side panel in Public Sector Digital Services Information Request Playbook
  • Use response templates in Information Request Playbook
  • Using the activity stream in Information Request Playbook
  • Viewing the dynamic related records in Information Request Playbook
  • Viewing the ribbon information in Information Request Playbook
  • Track government information requests by using Information Request Playbook
  • Resolving an information request case by using playbooks in Public Sector Digital Services
  • Redact data from documents
  • Add Multiple Parties to a record in Information Request Playbook
  • Using Service Request Playbooks
  • Create a service request record by using playbooks in Public Sector Digital Services
  • Resolving a service request case by using playbooks in Public Sector Digital Services
  • Using the contextual side panel in Public Sector Digital Services Service Request Playbook
  • Use response templates in Service Request Playbook
  • Using the activity stream in Service Request Playbook
  • Viewing the dynamic related records in Service Request Playbook
  • Viewing the ribbon information in Service Request Playbook
  • Customizing the related records view in Service Request Playbook
  • Track government service requests by using Service Request Playbook
  • Life cycle of a Public Service case
  • Using CSM Configurable Workspace
  • Creating and resolving case tasks as a government service agent in CSM Configurable Workspace
  • Create a business record in CSM Configurable Workspace
  • Using Virtual Agent
  • Using Mobile Agent
  • Using the Mobile Agent to perform agent tasks
  • Using the activity stream in the Mobile Agent
  • Track government service requests with the ServiceNow Mobile Agent app
  • Track information requests with the Mobile Agent
  • Analytics and Reporting Solutions for Public Sector Digital Services
  • Constituent Service dashboard
  • Public Services Performance Overview dashboard
  • Public Sector Digital Services reference
  • Public Sector Data Model
  • Using the Data Model
  • Public Sector Core Role Relationships
  • Public Sector Service Catalog
  • Public Sector forms
  • Public Service Case Forms
  • Government Service Case form
  • Service Request case form
  • Information Request case form
  • Public Service Profile Forms
  • Business Profile form
  • Agency Profile form
  • Agency Service Constituent Profile form
  • Now Assist for PSDS
  • Explore
  • Chat Summarization
  • AI Search
  • Configure
  • Configure a Now Assist skill
  • Configure chat summarization
  • Configure case summarization
  • Enabling and configuring AI Search
  • Enable AI Search
  • Configure AI Search Profiles
  • Skill inputs and triggers
  • Use
  • Summarize a chat
  • Summarize a case
  • Using AI Search
  • Using agentic AI
  • AI Agents in PSDS

Extend capabilities of Public Sector Digital Services

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Extend the capabilities of Public Sector Digital Services.

    Install the Performance Analytics and Reporting Solution for Public Sector Digital Services

    Back to home page