Configure AI Agents for Public Sector Digital Services

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Configure the Now Assist AI Agents to execute use cases and complete tasks autonomously in Public Sector Digital Services.

    Before you begin

    Role required: admin, sn_aia_trigger_configuration

    About this task

    To get started with AI Agents, you must have the sn_gsm_ai_agents plugin installed, as well as the Now Assist panel and AI Search enabled on your instance.

    Procedure

    1. Ensure that the Now Assist Panel and AI Search module are both enabled.
      For instructions on how to enable the Now Assist panel and on how to set up AI Search, see Install and configure Now Assist for Public Sector Digital Services (PSDS) and Enabling and configuring AI Search with Now Assist for PSDS.
    2. Navigate to All > AI Search > Indexed Sources..
    3. Locate the Information Request Table and select the record.
    4. Select Index All Tables to start the indexing process.
    5. Select Indexing History once it is completed to ensure the Keyword Ingestion State has changed from Indexing to Indexed.
    6. Select Publish to publish the search source for the Information Request table.
    7. Create a KB article that will contain the criteria for determining whether a fee waiver request should be approved or rejected.KB article creation.
      The KB article must have a unique name and number.
    8. Navigate to All > AI Agent Studio > Create and Manage.
    9. Select Help manage public information requests.
    10. Select Define trigger, and select Information Request Fee Estimation and Review Trigger.
    11. Set the trigger to Active, and select Save, then Continue.
      Note:
      By default, the trigger is set to active.
    12. Set Display to Active, then select Save and Test.

    Result

    The agentic workflow is now active. On this page, you can run a one-time test of the AI agent or agentic workflow to see how it thinks through the given task.