Performance Analytics release notes
Summarize
Summary of Performance Analytics Release Notes
The ServiceNow® Performance Analytics application, designed for process optimization, has been updated in the Xanadu release as of August 1, 2024. This application allows organizations to set, track, and analyze their progress toward goals, enhancing their ability to make data-driven decisions.
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Key Features
- Tracking of critical process metrics and trends.
- Measurement of process health against organizational targets.
- Identification of potential process bottlenecks before they arise.
- Visualization of real-time and historical statistics via role-based dashboards for informed decision-making.
UI Changes
- Performance Analytics is no longer found in the navigation menu post-migration; all functionalities are now under Platform Analytics Administration.
- The "Publish to Analytics Hub" checkbox on indicator forms has been renamed to "Save to library," reflecting its broader publication control.
- The term "KPI" has been replaced with "indicator" for consistency throughout the product, while specific feature names remain unchanged.
Deprecations
- Performance Analytics widgets are not available on new instances; users should utilize Platform Analytics data visualizations instead.
- The Analytics Hub is deprecated for new instances, with KPI Details recommended as an alternative.
- The Performance Analytics admin console is also deprecated on new instances, though existing customers can still access it.
Activation Information
Complimentary Performance Analytics for Incident Management is enabled by default, though it does not allow the creation of indicators or breakdowns. Full features require a subscription, and users should activate the corresponding Performance Analytics plugin.
Related Applications and Features
Utilize the Platform Analytics experience to distribute and consume Performance Analytics indicators through visualizations and dashboards, enhancing insight into significant data events.
The ServiceNow® Performance Analytics application is an in-platform process optimization solution. It enables organizations to set, track, and analyze progress toward goals. Performance Analytics was enhanced and updated in the Xanadu release.
Performance Analytics highlights for the Xanadu release
- Track critical process metrics and trends.
- Measure process health and behavior against organizational targets.
- Identify process patterns and potential bottlenecks before they occur.
- Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions.
See Performance Analytics (Indicator data sources) for more information.
UI changes
- Performance Analytics not in navigation after migration
- On new instances and after migrating to Platform Analytics on upgraded instances, Performance Analytics does not appear in the navigation menu. Instead, all Performance Analytics functionality is listed under Platform Analytics Administration.
- Publish to Analytics Hub checkbox
- On indicator forms, the Publish to Analytics Hub checkbox has been renamed Save to library because this option controls publication not only to the Core UI
Analytics Hub but also to the list of KPIs in the Platform Analytics library and to KPI Details.Note:This change was also made because Analytics Hub is being deprecated.
- Clarification of terms KPI and indicator
- Throughout the product, the term KPI to refer to a Performance Analytics indicator has been replaced with the term "indicator," for consistency. However, the feature names KPI Composer, KPI Details, and KPI Signals remain unchanged.
Deprecations
- Performance Analytics widgets are not available on new instances. Use Platform Analytics data visualizations with indicator data sources instead. Users with the admin and pa_admin roles will still be able to use Performance Analytics widgets for Service Portal.
- The Analytics Hub is not available on new instances or instances that have fully migrated to Platform Analytics. Use KPI Details instead.
- The Performance Analytics admin console is deprecated on new instances. For upgrading customers, the console is available but does not show data from the new Platform Analytics artifacts.
Activation information
Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this application.
The full features of Performance Analytics are available with a subscription. Activate the Performance Analytics plugin that matches your subscription. For details, see Activating your Performance Analytics subscription.