ITOM Cloud Accelerate release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of ITOM Cloud Accelerate Release Notes - Xanadu Release

    The ServiceNow ITOM Cloud Accelerate application streamlines the evaluation of your organization's cloud readiness and enforces ITOM Cloud Accelerate guidelines. The Xanadu release introduces enhancements, including Terraform support for Google Cloud Platform (GCP) and updates to the Cloud Services Catalog user interface.

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    Key Features

    • Terraform and GCP Integration: Supports multiple repositories structure with Terraform Connector and Infrastructure as Code (IaC) Discovery, enabling improved management of cloud resources on GCP.
    • Enhanced Cloud Services Catalog: New features and UI improvements allow you to access, manage, and publish cloud offerings more effectively within the ServiceNow platform.
    • Expanded Out-of-the-Box Catalog Items: Additional ready-to-use catalog items for Google Cloud Platform facilitate faster cloud service deployment.
    • Activation and Licensing: ITOM Cloud Accelerate requires activation of the Cloud Accelerate plugin and a Cloud Governance subscription. The Cloud Services Catalog application is included with ITOM Cloud Accelerate entitlements and requires Employee Center as a prerequisite.

    Activation and Procurement

    To use ITOM Cloud Accelerate, procure the entitlement via your ServiceNow sales representative. The application is also available through the ServiceNow Store. Cloud Provisioning and Governance are included with ITOM entitlements, so no separate procurement is necessary. Customers with ITOM Optimization: Cloud Insights licenses can migrate to ITOM Cloud Accelerate without additional cost by contacting their ServiceNow account representative.

    Related ServiceNow Applications and Integrations

    • Cloud Configuration Governance: Provides policies to audit and manage cloud resource configurations.
    • Cloud Action Library: Offers actions and subflows to interact with cloud resources.
    • Cloud Migration Assessment: Supports planning and tracking cloud migration projects.
    • ITOM Optimization: Automates cloud resource lifecycle management and cost visibility.
    • ITOM Visibility: Includes Discovery and Service Mapping for comprehensive IT network and service views.

    Third-Party Integrations

    ITOM Cloud Accelerate extends its capabilities through integrations with major cloud providers and tools such as Amazon Web Services, Microsoft Azure, VMware, Google Cloud Platform, and Ansible configuration management for automated deployment across platforms.

    The ServiceNow® ITOM Cloud Accelerate application provides the workflows to evaluate the cloud readiness of your organization and enforce the ITOM Cloud Accelerate guidelines. ITOM Cloud Accelerate was enhanced and updated with Terraform support for Google Cloud Platform (GCP), and UI changes in the Xanadu release.

    ITOM Cloud Accelerate highlights for the Xanadu release

    • Leverage additional Out Of Box catalog items with Google Cloud Platform (GCP).
    • Use the multiple repositories structure with the Terraform app and Infrastructure as Code (IaC) Discovery.
    • Access and manage your cloud resources and publish your cloud offerings to a catalog by using the added features in the ServiceNow Cloud Services Catalog user interface.

    See ITOM Cloud Accelerate for more information.

    Important:
    ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Changed in this release

    Enhanced Cloud Services Catalog Cloud Services Catalog experience
    Improved the hierarchical structure of multiple repositories with the support of Terraform Connector IaC discovery capabilities.
    Support for integration of Google Cloud Platform (GCP) with Terraform Open Source.

    Activation information

    The ITOM Cloud Accelerate features are available as an application with the activation of the Cloud Accelerate plugin, which requires a Cloud Governance subscription. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement.

    The Cloud Services Catalog application is available with the ITOM Cloud Accelerate entitlements. Alternatively, you can install it by requesting them from https://store.servicenow.com/sn_appstore_store.do#!/store/application/bc3429fc24e02910f877b722d6bbdcaf.

    You must have Employee Center as a prerequisite to launch and use the Cloud Service Catalog application.

    Note:

    Cloud Provisioning and Governance is already included as a part of ITOM entitlements so you don't need to procure it separately. For details, see https://www.servicenow.com/docs/access?context=request-plugin-cloud-mgt&version=xanadu.

    If you have exchangeable ITOM Optimization: Cloud Insights licenses, contact your ServiceNow account representative to migrate your licenses to ITOM Cloud Accelerate without charge.

    Related ServiceNow applications and features

    Cloud Configuration Governance
    The Cloud Configuration Governance application provides a set of ready-to-use policies that enable you to check the configuration settings of cloud resources in your organization to identify configuration violations.
    Cloud Action Library
    The Cloud Action Library provides ready-to-use actions and subflows that enable you to interact with the cloud resources of the organization.
    Cloud Migration Assessment
    The Cloud Migration Assessment enables you to plan, organize, and track the process of relocating your enterprise IT resources and workloads to cloud platforms.
    ITOM Optimization
    ITOM Optimization provides automated cloud workflows that you can use to manage cloud resources through their life cycles. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes.
    ITOM Visibility
    The ITOM Visibility product consists of Discovery, Service Mapping, and Tag Governance. For more information, see Discovery, Service Mapping, Tag Governance, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.
    ITOM/OT SU Licensing and subscriptions
    ITOM and OT SU Licensing enables you to view the total number of licenses assigned to your applications.
    Third-party products that integrate with the Cloud Service Catalog:
    Extend the capabilities of ITOM Cloud Accelerate and its connectors by integrating the following third-party products with it:
    • Cloud Services
      • Amazon Web Services
      • Microsoft Azure
      • VMware
      • Google Cloud Platform
    • Ansible configuration management to radically automate the deployment of catalog items across platforms and cloud service providers with job templates.