Manufacturing Commercial Operations release notes
Summarize
Summary of Manufacturing Commercial Operations release notes
The ServiceNow® Manufacturing Commercial Operations application facilitates end-to-end management of products, subscriptions, and services throughout their life cycles. The Xanadu release introduces enhancements that streamline order management, improve collaboration, and enable seamless integration across manufacturers, customers, suppliers, channels, and partners.
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Key Features
- Order Exceptions Case Management: Automate management of order exceptions and disputes by capturing change requests for orders and order line items within consolidated cases containing multiple case lines. This feature enhances visibility, traceability, and collaboration by allowing case tasks to be assigned to team members or other agents.
- Service Exchange Enhancements: Enable direct connection and tracking of services across instances without custom integrations. This supports feature adoption, product offering publication, entitlement compatibility assessments before synchronization, and automated data synchronization between manufacturers and customers, suppliers, channels, and partners.
- Integration with Contract Management (CM Pro): Automate creation of sales contracts from customer-approved quotes, improving accuracy and streamlining dispute resolution by clearly allocating responsibilities.
Activation and Installation
Manufacturing Commercial Operations is available through the ServiceNow Store. Customers can request the application there and follow documented procedures for installation and configuration. The ServiceNow Store also provides cumulative release notes and version history for all related applications.
Related Applications
- Field Service Management: Supports management of work orders, resources, and related operational tasks.
- Strategic Portfolio Management: Enables alignment of work with business strategy to deliver products and services efficiently, driving digital transformation and customer value.
The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Xanadu release.
Manufacturing Commercial Operations highlights for the Xanadu release
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Capture change requests for orders and order line items with Order Exceptions Case Management for Manufacturing Commercial Operations. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents effectively.
- Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. Service Exchange for Manufacturing Commercial Operations was enhanced and updated in the Xanadu release.
- Enable Service Exchange for Manufacturing Commercial Operations to help with the following tasks:
- Enables manufacturers to adopt new features, publish product offerings, and provide uninterrupted service to their customers who haven’t upgraded.
- Assesses entitlements for compatibility before synchronizing them to customers, suppliers, channels, and partners.
- Supports automated synchronization of configuration data between manufacturers and customer instances. Enables customers, suppliers, channels, and partners to run specific processes before synchronizing tasks with their manufacturers.
See Exploring Manufacturing Commercial Operations for more information.
New in the Xanadu release
- Automate the order exceptions management process with Manufacturing Commercial Operations Exception and Dispute Management
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Streamline operational tasks by using the order exceptions case type. Enable greater visibility and traceability into cases and order exceptions by capturing all the change requests for orders and order line items in a consolidated case with case lines. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents.
- Create a sales contract from customer-approved quotes with integration with CM Pro
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Automate the process of creating contracts from customer-approved quotes, improve data accuracy, and streamline dispute resolution by allocating responsibilities between parties.
Activation information
Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.